Customer Support Specialist

Org Marketing Statement

At Parker Hannifin's Bioscience & Water Filtration Division, we provide reliable clean water solutions using advanced reverse osmosis technology. Our water makers filter, purify, discharge, recapture, and reuse industrial, process, and sea water to meet the highest standards.

• Commercial Marine
• Off-Shore Oil & Gas
• Leisure Marine
• Clean Technology
• Disaster Recovery

Our renowned brands, such as Offshore Marine Labs, Village Marine, Sea Recovery, and Horizon Reverse Osmosis, showcase our industry-leading capabilities.

• Innovative Technology:
  Work with cutting-edge water purification solutions.
• Diverse Projects:
  Engage in various industries from defense to disaster recovery.
• Professional Growth:
  Enjoy a culture of continuous learning and development.
• Meaningful Impact:
  Help ensure access to clean water globally.

Join us in making the world safer for future generations through sustainable water purification solutions.

Customer Service Representative is responsible for achieving division business objectives while meeting customer performance expectations and managing designated customer accounts. The role interprets customer requests, investigates complaints, and clearly articulates the voice of the customers to team leads and various departments to achieve a premier customer experience.

• Interact daily with customers, production, logistics, and inside sales teams to effectively meet Parker’s customer experience.
• Respond to and resolve customer inquiries, including order status, order entry, account status, and sales promotions via phone or Salesforce.
• Process all customer orders received via EDI, PH Connect, Phone, Fax, and/or Email through the order entry system (MSSV) efficiently and error‑free.
• Collaborate with Manufacturing and Planning teams to ensure lead times and min/max quantities of each order are acceptable for both parties.
• Coordinate with relevant functions on technical and/or quality issues, data requirements, and other business as applicable.
• Check stock, provide availability dates and/or freight quotes upon customer request.
• Provide quotes using Siebel or Price Book.
• Participate in training sessions, meetings, skill building, and professional development classes.
• Maintain small to medium accounts with low‑medium complexity.
• Contribute to team effort by accomplishing related results as needed.
• Other duties or cross‑functional responsibilities as required.

• 2 years of customer experience.
• High school diploma or general education degree (GED).
• Excellent interpersonal and communication skills.
• Ability to work effectively with cross‑functional departments including pricing, sales, administration, logistics, finance, quality, marketing, distribution, and territory managers.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

• Pay Range: $24.73/hr to $41.22/hr
• Participation in Annual Incentive Program
• Comprehensive medical, prescription, dental, vision, voluntary life, accident, hospital indemnity, and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company‑provided defined‑contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits: paid parental leave, short and long‑term disability programs, adoption assistance, a  membership, and financial planning assistance at no cost.
• Supplemental benefits: identity protection, legal protection, and pet wellness available at competitive rates.
• Paid Time Off and company‑paid holidays.

Parker is an Equal Opportunity and affirmative action employer. Employment decisions are based on job‑related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. citizenship, permanent residency or other appropriate status is required for certain positions in accordance with U.S. import & export regulations.

In accordance with Parker’s policies and applicable state laws, all applicants seeking employment will be subject to drug testing as a condition of employment. Parker provides for a drug‑free workplace.