Early Morning Stock Associate

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Base pay range: $16.50/hr – $17.00/hr

Mid‑Senior level

Full‑time

Management and Manufacturing;
Retail

Our values start with our people. Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is always to bring customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solution.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA. We have three buying offices in key markets—New York City, Los Angeles, and Boston—and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow associates with respect, efficiently follows all company best‑practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate is expected to be engaged in these tasks as assigned during all working hours and may be requested to perform additional tasks in specific situations to help achieve our customer‑service and operational goals.

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintain clutter‑free, clear egress to emergency exits. Immediately correct or report any unsafe conditions or practices to store leadership.
• Treat all customers and associates with respect and courtesy; be friendly and professional at all times. Recognize fellow associates using company recognition programs.
• Assist customers in any way necessary—be register‑trained, assist customers with merchandise, and answer customer questions in a polite and knowledgeable manner. Greet all customers by making eye contact, smiling, and saying “hello” throughout the store and saying “thank you” with every register transaction.
• Provide prompt and efficient responses to customers at all times. Respond to customer‑service calls immediately. Handle all customer issues in a courteous and helpful way, calling a member of the store leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas—including the front‑end, sales floor, and restrooms—to help maintain merchandise, customer and team areas.
• Maintain a professional appearance and adhere to the company’s dress code at all times.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well‑maintained and efficiently merchandised to standards.
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers.
• Understand the Loss Prevention Awareness program, the Shortage…