Quality Assurance Manager

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The Quality Assurance Manager leads and manages the quality function across our global supply chain, overseeing product quality from manufacturing at partner facilities to final assembly, testing, and control in California operations. The ideal candidate will bring hands-on experience in consumer electronics or LED lighting products and possess strong skills in quality systems, root cause analysis, and cross‑functional leadership.

• Manage and mentor QA teams across multiple geographic locations.
• Build and maintain a high-performance QA culture with accountability and continuous improvement.
• Collaborate with HR and leadership to hire, train, and retain top QA talent in various regions.
• Develop, implement, manage, maintain, and improve the Quality Management System (QMS) in compliance with ISO 9001, UL, CE, RoHS, etc.
• Create and maintain Control Plans, SOPs, and test procedures for assembly and testing operations.
• Establish quality KPIs and drive continuous improvement initiatives.
• Lead internal audits, document control, and root cause investigations.
• Ensure proper documentation of inspection results, nonconformance reports, audit reports, corrective actions, and quality records.
• Prepare for and support third-party audits and certification renewals.
• Work closely with contract manufacturers and suppliers to ensure product specifications, BOMs, and manufacturing processes are strictly followed.
• Conduct quality audits, remote or on-site, and manage supplier performance scorecards.
• Review and approve supplier quality plans, first article inspections, and ongoing production audits.
• Coordinate and manage incoming quality checks for parts and subassemblies.
• Support supplier corrective actions and continuous improvement initiatives.
• Implement and supervise in-house quality inspection processes during assembly, testing, and packaging.
• Develop and implement control plans, work instructions, and quality checkpoints for in-house assembly, testing, and verification of electrical, optical, and mechanical specifications.
• Collaborate with engineering and production teams to ensure quality objectives are met on the production floor.
• Monitor test data and product performance to identify trends, reduce defects, and improve processes.
• Manage calibration and maintenance of testing equipment.
• Collaborate with engineering, operations, and customer service teams to resolve quality issues and improve product reliability.
• Lead root cause investigations and implement corrective/preventive actions (CAPA) for non-conformities, returns, or warranty claims.
• Support failure analysis and improve product reliability through data-driven improvements.
• Facilitate cross-functional quality reviews and continuous improvement meetings.
• Support customer audits, product certifications, and compliance testing.
• Train employees on quality processes and inspection procedures.
• Manage post-shipment quality performance including customer returns, field failures, and warranty claims.
• Collaborate with Customer Service and Sales to resolve issues and close the feedback loop to suppliers or internal processes.
• Participate in cross-functional design reviews and NPI projects to ensure quality is built into products from the outset.
• Serve as the quality point of contact from vendor onboarding through customer delivery, ensuring consistency and traceability across the full product lifecycle.

• Bachelor’s degree in Engineering, Quality, Manufacturing, or related technical field.
• 5+ years of experience in quality assurance, preferably in LED lighting, electronics, or hardware manufacturing.
• 3+ years of experience in a leadership role managing remote and in-house teams.
• Strong knowledge of quality tools:
  Control Plans, FMEA, SPC, 8D, 5 Whys, etc.
• Experience working with overseas suppliers and managing quality across international supply chains.
• Familiarity with electrical and optical testing of LED components and systems.
• Familiarity with UL/ETL certification, RoHS, and CE requirements.
• Excellent communication and collaboration skills across time zones and cultures.
• Willingness to travel…