Parts Specialist

Overview

Join to apply for the Parts Specialist-3 role at O'Reilly Auto Parts
.

The Parts Specialist provides high-level service to all retail and installer customers and supports store management in assigned tasks. Bilingual candidates are encouraged to apply.

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
• Greet retail/walk-in customers promptly in a friendly, courteous manner and assist with selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by phone: answer calls per policy, look up parts and prices, recommend premium and related items, and offer the Low-Price Guarantee.
• Maintain and secure the cash drawer; accept cash and/or checks, make change, and process credit card transactions accurately.
• Process exchanges and returns for credit in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight reception, stocking, fronting and facing, cleaning, etc.
• Perform daily operational tasks such as preparing returns to be shipped to the distribution center, assisting with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after training and company requirements are met.
• Perform in-store services as allowed by state/local laws (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules).
• Occasionally drive a delivery vehicle to make deliveries if business needs dictate and driving record meets company requirements.
• All other duties as assigned.

• Required:
  
  Ability to quickly match alphanumeric sequences; provide outstanding, friendly, and professional customer service; multitask effectively in-store and on the phone.
• Desired:
  Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; multilingual ability (Spanish highly desired).

• Competitive wages and paid time off
• Stock purchase plan and 401(k) with employer contributions starting Day One
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA)
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

Oilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, disability, genetic information or another protected status as defined by law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call  option 1 and provide your requested accommodation and position details.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Sales and Business Development;
Industry: Retail

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