It Professional - Unified Communications

Overview

This IT Professional III position is in the Governor’s Technology Office (GTO) – Unified Communications Unit in Carson City. The incumbent will be managing wire and cabling projects for State agencies. The key responsibilities include providing support while delivering exceptional customer service to State agencies, assisting with UC installation projects, including site surveys, cabling, fiber installations, circuit setup, programming, and physical installation of telephony equipment, and coordinating with State agencies and vendor technical teams to ensure the successful deployment of UC equipment, phone lines, and circuits.

Conduct detailed alternative analyses and determine end‑user requirements through consultation with end‑users, technicians, vendors, management, and others. Maintain documentation related to the assigned IT specialization’s architecture, operations, and other records of work activities as required. Maintain current knowledge of technological trends and advancements in the IT field as well as security management practices, laws, policies, and ethics. Participate in recommending and justifying resource allocations and expenditure decisions, tracking, and recording expenditures, preparing purchase requests, and writing technical requirements for grant proposals.

Perform related duties as assigned. Under general direction, incumbents perform advanced journey level duties and may train, supervise, and evaluate the performance of subordinate staff and/or serve as a project leader as assigned. Incumbents may function as a unit leader to include directing the activities of a branch IT support unit, overseeing projects of limited scope, and coordinating activities with other work groups.

This is a supervisory level for Computer Operations and the journey level for Information Security positions.

Bachelor's degree from an accredited college or university in computer science, management information systems, or a closely related field and three years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security, one year of which was at the journey level; OR one year of relevant experience as an IT Professional II in Nevada State service;

OR an equivalent combination of education and experience as described above. This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

• Detailed knowledge of: directory services; network operating systems; network problem troubleshooting; concepts, characteristics, and capabilities of network based applications; current and emerging trends in developing computer networking technology; principles and practices of data backup and recovery; the principles, practices, and techniques used to install, maintain, and support LANs and wide area networks (WANs); computer network communication protocols; the concepts, characteristics, and capabilities of computer operating systems.
• Working knowledge of: the methodology for implementing distributed applications; network authentication; data storage networks; network security design and implementation; network communications hardware such as routers, switches, and firewalls; systems integration and optimization; virtual private networks and virtual LANs.
• Ability to: recommend hardware to solve network issues; verify router configuration and optimize routes; perform cost/benefit analysis; present network design concepts to management and users; integrate servers into a geographically dispersed network; participate in vendor interaction and verify that requirements are met; verify efficient interconnectivity of distributed applications; verify network capacity and provide utilization statistics; configure and upgrade data storage networks;
  
  solve network problems; interpret technical manuals.

Jon Terrazas at j.terrazas.gov.