TAM Director – Retail Industry

Job Description

This role will lead and manage delivery teams responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products especially products that fall under Oracle SaaS, OCI (IaaS, PaaS), GCP, AWS and Azure. You will act as a trusted technical leader and liaison between Customer and Oracle implementation, Support, and Development teams in implementing best practices to enhance the value of Oracle Products, both On Prem and Oracle Cloud for CSS customers.

Position Overview:

• Recruit, retain, develop, coach, motivate, and generally manage multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives.
• Create an environment providing team success today while developing new strategies for future growth.
• Establish a course of action specifically for Retail customers consuming Oracle Services.
• Serve as a client advocate providing guidance around product expertise and translate Customer needs/requirements into integrated solutions.
• Interact internally and externally with executive management, providing negotiation of difficult matters to influence positive outcomes.
• Oversee a major portion of a Line of Business P&L; responsible for both revenue generation, customer satisfaction metrics, and cost containment in both current year and long term.
• Maintain an excellent understanding of Oracle Product set (Db, Fusion, OCI, on-prem) and ability to enable business process transformation discussions with the Customer and with internal teams.

Responsibilities

Key Responsibilities:

• Responsible for driving a high degree of satisfaction with Oracle’s products and related implementation services and ensuring referenceability for continued profitable revenue streams for Retail customers over the long term.
• Key leader, contributor and proactive collaborator to define and align the functional and technical vision for the proposed customer solutions during the pre-sales process.
• Ability to lead, directly and indirectly, a wide cross section of internal and external partners — development, support, services, and third-party partners to drive Oracle Cloud adoption efforts.
• Excellent written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the Customer organization.
• Understanding of CSS Service Portfolio (Cloud and On-prem).
• Proven leadership experience with Oracle packaged applications, SaaS, OCI (IaaS, PaaS), GCP, AWS and Azure.

Technical and Professional

Skills:

• Bachelor’s degree in computer science or a related field or an equivalent combination of education and work experience.
• 10-20 years in IT industry and demonstrated experience with SaaS and cloud infrastructure technology.
• Experience supporting high-scale, customer-facing workloads across multi-cloud environments (OCI, AWS, Azure, GCP).
• Prior experience in managing large, shared, delivery teams with P&L responsibility.
• Proven ability to successfully lead decentralized teams in a fast paced environment.
• Proven strategic thinker who influences go-to-market strategy and operating practice changes that drive results.
• Excellent communication and presentation skills (MS Outlook, MS Excel, MS Word and MS PowerPoint, etc.).
• Demonstrate successful working relationships with all levels of IT and Business Partners.
• Extensive experience working in a team-oriented, collaborative, remote environment.
• Excellent analytical, communication and organizational skills. Be able to lead, simplify and articulate.
• Possess self-awareness and the ability to use constructive feedback to improve performance.
• Team-Player who creates a positive team environment.
• Ability to travel to customer locations and internal sessions (up to 50%).

Retail Industry

Experience:

Deep understanding of retail business models, including omnichannel and digital-first operations, customer engagement platforms, and large-scale transaction environments. Experience with data analytics, security, networking, and supply chain systems that support high-volume, customer-facing retail operations is…