Assistant Manager

Job Description

The Super 8 hotel located in Carson City, NV is seeking to hire a qualified, professional individual to join our team as an Assistant Manager.

The Assistant Manager will be responsible for the day-to-day operation of the hotel including, but not limited to, an emphasis on sales, financial management, development of staff, including onboarding and on-going training of employees, and guest satisfaction.

In addition, the Assistant Manager will be responsible for delivering results that contribute to the mission and overall success of the hotel; accomplishing performance objectives focused on business revenue, quality assurance, and guest satisfaction.

Required Experience:

· Customer Service Is A Must

· Understanding of Hotel Industry Functions and Day-to Day Operations

· Hospitality Management Experience

Education:

· Bachelor’s Degree

Qualifications

· Proven experience in managing multiple priorities and meeting deadlines

· Must possess excellent verbal and written communication skills

· Extensive knowledge of current trends in hotel management

· Possess leadership qualities, working both independently and as a team

· Experience with booking services and travel agencies is desirable

· Accounting/auditing knowledge pertaining to guest folios and client billing

· Experience in promoting and growing hospitality business using marketing strategies and community relationships

· Attention to detail

· Ability to work in a fast-paced environment

· Knowledge of all hotel operating procedures

· Critical-thinking and problem-solving skills

· Excellent customer service and interpersonal skills

· Have a team building and motivational mentality

Responsibilities/Duties:

· Create staff schedules, monitoring time and attendance

· Prepare bi-weekly payroll packet

· Conduct regular staff meetings, training sessions, and employee performance reviews

· Research and resolve any guest or billing issues

· Maintain maintenance log, communicating and following through to ensure all issues are resolved prior to renting guestroom

· Maintain hotel supplies inventory log

· Groups, blocks, and corporate billing management

· Utilize promotional strategies, using marketing tools to boost hotel revenue

· Actively pursue marketing techniques to obtain new and repeat business as well as corporate accounts

· Consistently strive to improve guest and community relations

· Audit all guest folios daily to ensure accuracy

· On-board all new staff members with training, as well as continuous training

· Ensure company standards for housekeeping, decor and guest services are met

· Ensure company breakfast standards are met and maintained

· Maximize room revenues by anticipating and planning for market shifts; develop and monitor strategic marketing prospects

· Develop and maintain rapport with key community contacts to ensure a visible presence in the local community

· Oversee the security function to ensure a safe and secure environment for guests, employees, and hotel assets

· Monitors the performance of financial and operational plans for the hotel which support the overall objectives of the hotel

· Ensure front desk resources are organized and updated, filing documents in an organized manner

· Process, review and understand third-party reservation reconciliations

· Process, review, and understand hotel chargebacks

· Maintain and respond to hotel Tripadvisor reviews

· Research and resolve hotel Customer Care cases

· Responsible for ensuring cash on hand and change for front desk is available

· Ensure all No-show reservation are charged and at a zero balance

· Pre-charge all advanced reservation rate plans

· Delegate tasks appropriately to staff and ensure all tasks are taken care of daily in an accurate manner

· Other duties deemed necessary or appropriate by management

Job Offer & Schedule:

· Job Type: Full-time

· Pay Frequency:
Bi-Weekly

· Bonuses dependent on performance

·

Schedule:

Monday to Friday, Weekends required

· Cover shifts when staff does not show up

· Salary: $17/hour