Public Safety Communications Operator

Overview

Description

This posting will be used to create an eligibility list that could be used for up to six (6) months. Apply today for an exciting career opportunity with great benefits as a 9-1-1 Dispatcher. Don’t pass up an opportunity to work with an outstanding Sheriff’s Office and Fire Department.

This posting will be used to create an eligibility list that could be used for up to six (6) months. Apply today for an exciting career opportunity with great benefits as a 9-1-1 Dispatcher. This position is employed with the Sheriff’s Office and Fire Department. Employees may choose between the following Nevada PERS retirement plans:

• Employer Paid Retirement: $26.9797 - $37.7717 ($56,117.88 - $78,565.24 annually)
• Employee/Employer Paid Retirement: $32.5480 - $45.5671 ($67,699.84 - $94,779.62 annually)

To learn more about the Nevada Public Employees Retirement System (Nevada PERS) click on this link:
New Member Information. In addition to an outstanding retirement plan, this position is afforded the excellent benefits set forth in the Carson City Employees Association labor contract: CCEA Labor Contract.

• Under general supervision, perform a variety of complex duties involved in the receipt and processing of emergency 9-1-1 and non-emergency calls; relay information between 9-1-1 callers and emergency personnel; dispatch emergency personnel and track activity to secure the safety of the emergency responder and the facts of the situation.
• Receive and process telephone calls and enter essential information into a computer; assist callers who are victims, survivors, and witnesses of emergencies and crime.
• Connect the public to law enforcement and fire/rescue services; transfer calls to appropriate agencies; perform records checks for law enforcement and other authorized county personnel as needed.
• Maintain logs, records and files related to dispatching activities; perform general clerical work and print messages from the computer as needed.
• Read, update, and remain current on pertinent Agency and Communications Division policies, procedures, rules, and regulations.
• Contribute to the efficiency and effectiveness of the unit’s service to customers by offering suggestions and participating as an active team member.
• Utilize standard office equipment, including a computer; demonstrate courteous and cooperative behavior when interacting with the public and City staff.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Equivalent to High School Diploma or GED; AND one (1) year of public safety or customer service experience; OR an equivalent combination of education, training and experience as determined by Human Resources.

• Valid Driver’s License
• Must take and pass the dispatch training set forth in Nevada Administrative Code Chapter 289, Law Enforcement Dispatchers, within 12 months of employment.
• Must obtain and maintain Emergency Medical Dispatch (EMD) certification within 12 months of employment.
• Must obtain and maintain NCIC/NCJIS certification within 12 months of employment.
• Must obtain and maintain CPR certification within 12 months of employment.

As part of the recruitment process, applicants must take and pass a pre-employment exam which tests job related skills such as data entry, multi-tasking, decision making, position locating and more. The test preparation guide can be found at:

• Geographic features and directional information.
• Call screening techniques and phone etiquette.
• Standard office practices and procedures, including records management.
• Communicating effectively in oral and written forms.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
• Multitasking skills.

• Work under pressure, exercise good judgment and make sound and timely decisions in emergency and non-emergency situations.
• Under…