Debt Negotiator; Creditor Escalations

Debt Negotiator (Creditor Escalations)

National Debt Relief, LLC is seeking a full‑time remote Debt Negotiator to help clients regain control of their financial futures by negotiating directly with creditors and law firms. The role focuses on high‑volume creditor negotiations conducted under the FDCPA, aiming to reach settlements that best serve our clients’ interests.

Key responsibilities include:

• Negotiate client debts to completion, including reviewing client savings and securing settlements that halt legal action.
• Establish and maintain relationships with law firms and creditors.
• Analyze client portfolios to develop the most effective strategies for financial freedom.
• Review banking accounts to determine available funds for program execution.
• Achieve monthly KPIs set by management.
• Gather and submit required legal documentation for account approval and payment.
• Liaise with attorneys and paralegals on escalated accounts.
• Communicate with creditors via phone or email to obtain up‑to‑date litigation information.
• Collaborate with the team to ensure efficient processes.
• Manage confidential information with discretion.
• Perform other duties as directed by manager(s).

Required qualifications:

• Bachelor’s degree preferred or relevant work experience.
• Experience in a metrics‑based, goal‑driven environment preferred.
• Strong analytical mindset, business acumen, professionalism, and communication skills.
• High energy, competitive, articulate, passionate, and motivated to deliver best‑in‑class service.
• Desire to work collaboratively in a team‑oriented environment.
• Excellent multitasking and organizational skills.
• Ability to build rapport with clients and creditors.
• Computer competency and experience with a CRM platform (Salesforce preferred).
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality and reliability, consistent attendance.
• Maintain high performance expectations on a monthly basis.
• Work in a fast‑paced, high‑volume setting.
• Remain calm and professional during difficult discussions and take constructive feedback.
• Availability for full‑time position; overtime eligible if classified non‑exempt.

Compensation

• Base rate starts at $19.81/hr ($41,204.80 annually).
• Performance‑based bonuses can bring total average compensation to $80,000 annually; the top 25% can earn up to $90,000.

About National Debt Relief

Founded in 2009, National Debt Relief is one of the most trusted consumer debt relief providers in the United States. We have helped over 450,000 people settle more than $10 billion in debt, empowering them to lead healthier financial lives. Rated A+ by the Better Business Bureau, our mission is to help individuals and families get out of debt with minimal cost, serving as their primary advocate for rapid financial stability.

Benefits

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre‑tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to earned wages at any time before payday

National Debt Relief is an equal‑opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

For information about our Employee Privacy Policy, please see here. For information about our Applicant Terms, please see here.

Entry level

Full‑time

Sales and Management

Remote (Full‑time). Expected start date: 2/23/2026.