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Customer Service Rep HelpDesk/Support

Mortgage Complaint Escalation Specialist

Job in Carson City, Douglas County, Nevada, 89702, USA
Listing for: Carrington
Full Time position
Listed on 2026-03-09
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 35 - 40 USD Hourly USD 35.00 40.00 HOUR
Job Description & How to Apply Below
A leading mortgage servicing company is seeking a Mortgage Customer Service Advocate to manage escalated customer complaints across multiple channels. The ideal candidate will have 3-5 years of experience in a legal customer complaint environment, strong analytical skills, and be proficient in Microsoft 365. This position offers a target pay range of $35.00-$40.00 per hour, plus an annual bonus, with a focus on maintaining customer satisfaction and compliance with regulations.
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