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Customer Service Rep

VoC Strategy Lead: Customer Experience Advocate

Job in Carson City, Douglas County, Nevada, 89702, USA
Listing for: UKG (Ultimate Kronos Group)
Full Time position
Listed on 2026-03-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 115100 - 165450 USD Yearly USD 115100.00 165450.00 YEAR
Job Description & How to Apply Below
A leading workforce management platform is seeking a Voice of the Customer Lead to ensure customer feedback informs experience design. You will conduct research and synthesize insights to influence strategy. Ideal candidates should have 9+ years in customer research, strong qualitative research skills, and the ability to transform insights into actionable recommendations. This role is pivotal in advocating for customer perspectives across teams and ensuring that customer sentiment shapes service improvements.
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