Public Safety Communications Operator

Overview

This posting will be used to create an eligibilty list that could be used for up to six (6) months.

Apply today for an exciting career opportunity with great benefits as a 9-1-1 Dispatcher! Don’t pass up an opportunity to work with an outstanding Sheriff’s Office and Fire Department.

Employees may choose between the following Nevada PERS retirement plans:

Employer Paid Retirement: $26.9797 - $37.7717 ($56,117.88 - $78,565.24 annually)
or
Employee/Employer Paid Retirement: $32.5480 - $45.5671 ($67,699.84 - $94,779.62 annually)

To learn more about the Nevada Public Employees Retirement System (Nevada PERS) click on this link:
New Member Information

In addition to an outstanding retirement plan, this position is afforded the excellent benefits set forth in the Carson City Employees Association labor contract: CCEA Labor Contract

Under general supervision, this position performs a variety of complex duties involved in the receipt and processing of emergency 9-1-1 and non-emergency calls; relay information between 9-1-1 callers and emergency personnel; dispatch emergency personnel and track activity in order to secure the safety of the emergency responder and the facts of the situation.

Important Job Information:

• This position connects the public to law enforcement and fire/rescue services.
• This position requires assisting callers who are victims, survivors, and witnesses of all types of emergency situations and crime, while obtaining and entering essential information regarding emergency situations into a computer.
• This position is privy to confidential emergency situations and details, helping both emergency callers and public safety/emergency personnel as situations are happening and must remain calm, focused, organized, and able to recall information instantly and keep everyone informed of activities at all times.
• Situations that employees deal with over the phone can be exciting, challenging, violent, alarming, and distressing under emergency circumstances and deadlines.
• Employees must have excellent skills in interpersonal, customer service, organizational, coping, diplomacy, tact, compassion and patience.
• Employees are required to work varied shifts, weekends and holidays year round.
• Employees are required to work overtime.

The recruitment process for this position consists of the following steps: an in-person interview scheduled for Thursday, March 5, 2026, which could include an in-person online skills test (Criticall) testing job-related skills such as data entry, multi-tasking, decision making, position locating, and more; phone screening on the same day as the interview; a background check;
Computer Voice Stress Analysis (CVSA); and a drug screen. You may also have an opportunity to sit-along with a current Dispatcher to see what the job is really like. The performance in each step is reviewed, so applicants are not guaranteed to move to the next step. Individuals who are invited to take the online skills test (Criticall) can access study and practice material here:
Criticall Candidate Resources

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Receive and process emergency and non-emergency service calls from the public requesting law enforcement, fire department, Emergency Medical Services (EMS) or other county services; determine nature, location, and priority of incident; recall citizens as necessary.
• Enter incident reports into the computer system or appropriately refer citizen; input addresses, locations, citizen information, and other pertinent information; update or cancel events as needed; document errors.
• Transfer calls to appropriate agencies, as needed; answer calls from other agencies and take appropriate action as needed.
• Perform records checks for law enforcement and other authorized county personnel as needed.
• Document officer information on suspects; confirm, enter or validate…