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Senior CSR Lead & Coach — Call Center Operations

Job in Carson City, Douglas County, Nevada, 89702, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A leading public sector consulting firm is seeking a Senior Customer Service Representative responsible for leading and coaching a team of Customer Service Agents in Carson City, Nevada. The role requires providing feedback to staff, monitoring calls, and assisting with operational tasks. Minimum requirements include a High School diploma, 2 years of call center experience, and leadership in customer service.

This position supports the achievement of program objectives and service level agreements.
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Position Requirements
10+ Years work experience
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