Front Desk Agent

Overview

Base pay range: $15.00/hr - $15.00/hr

Position Title:

Front Desk Agent

The Front Desk Agent at The Federal Hotel is a dynamic team member responsible for adhering to Choice brand guidelines, following policies and having effective conflict resolution techniques. The ideal candidate will show commitment to delivering the highest level of guest satisfaction.

• Relative experience within the hotel industry preferred.
• Basic understanding of how travel planning websites, such as , Travel Advisor, and others work and operate.
• Intermediate or advanced knowledge of Microsoft Office programs, such as Outlook, Excel, Word, and One Note.
• Must practice and demonstrate outstanding guest service, including the ability to remain calm and act professionally towards irate guests.
• Must maintain a high level of attention to detail, including multitasking.
• Must have a flexible work schedule that allows for varied shifts, including weekends and holidays.

• Assist guests with check-in and check-out procedures.
• Process cash and card transactions for all amounts owed from services rendered.
• Process reservation requests in person and via phone, email, or other means, ensuring all applicable information is obtained.
• Greet and welcome all guests with a friendly and approachable demeanor.
• Answer all incoming calls and assist guests over the phone or transfer to the appropriate person.
• Answer guest inquiries regarding food choices, transportation options, entertainment venues, etc.
• Assist in evacuation procedures as needed.
• Serve as announcer during a fire alarm using the annunciator panel located near the copiers.
• Assist guests with handling and/or delivering luggage items, newspapers, messages, packages, and other amenities as requested.
• Use two-way radios to convey information to other departments with professional radio etiquette.
• Maintain up-to-date knowledge of local attractions, casino amenities, players club information, and events to better serve guests.
• Stock snack item areas and alert management when items are low.
• Communicate effectively with other team members, including Engineering and Housekeeping, to ensure guest requests and work orders are handled.
• Complete other tasks as assigned by management to ensure business success.

Note
:
The above functions are essential duties as required to be performed by team members within this classification. The list is not exhaustive.

Required Licenses: None.

• Entry level

• Full-time

• Management and Manufacturing

• Entertainment Providers