Client Services & Administrative Coordinator

Client Services & Administrative Coordinator –
Call Bighorn

Location:

Carson City, Nevada

Pay: $18.00/hr - $28.00/hr

Reports To:

General Manager/Ownership

Bighorn Plumbing is seeking a friendly, detail-oriented Customer Service & Administrative Coordinator to be the first point of contact for our customers. This role requires exceptional communication skills, a warm and professional phone presence, and the ability to manage multiple service requests and administrative tasks  position requires someone who can follow scripts and procedures while still sounding natural, helpful, and personable on the phone.

• Answer inbound calls, emails, and office inquiries promptly with warmth and professionalism
• Follow established call scripts and communication guidelines while maintaining a friendly, helpful tone
• Confirm correct spelling of customer names, addresses, phone numbers, and email addresses during every interaction
• Provide real-time updates on job status, arrival times, or scheduling updates
• Resolve customer concerns or elevate to the General Manager when appropriate
• Maintain positive customer relationships to encourage repeat business and strong reviews

• Schedule and dispatch technicians as needed
• Monitor technician progress throughout the day and adjust schedules as required
• Communicate with technicians regarding job status, documentation needs, and follow-ups
• Ensure all callbacks, follow-up appointments, reschedules, and customer communications are accurately entered

• Handwrite and mail thank-you cards daily
• Follow up with customers after completed jobs to confirm satisfaction

• Check emails for opportunity calls and return them promptly
• Maintain accurate customer records and audit contact information for completeness
• Update and manage Google Sheets for tracking and reporting
• Submit permits, backflow reports, and required documentation accurately and on time
• Assist with invoice tracking, collections follow-ups, and other administrative tasks as needed

• Previous experience in customer service, dispatching, or administrative support preferred
• Comfortable following scripts and structured call flows while sounding natural, friendly, and helpful
• Personable, empathetic, and confident on the phone
• Strong verbal and written communication skills
• Detail-oriented with accurate spelling and data entry abilities
• Ability to multitask and prioritize effectively in a fast-paced environment
• Familiarity with scheduling or service software (Service Titan experience a plus)

• Monday–Friday schedule (7am-4pm or 8-5pm)
• No nights or weekends
• Competitive pay based on experience and bonus opportunities
• Stable, full-time position
• 90-day probationary period
• Health care benefits
• Seven (7) paid holidays
• Costco membership provided
• Paid vacation and sick time beginning after one year of employment

• Supportive, team-oriented environment
• Clear processes whit expectations
• Opportunity to be part of a growing, reputable local company

Seniority Level: Entry level

Employment Type:

Full-time

Job Function:
Other

Industries:
Specialty Trade Contractors