Senior Service Lead

Overview

Sunstate Equipment Co.: Where Safety and People are Core Values!

We take care of our People and it shows! Hiring Immediately, Pay Dependent on Experience, PAID WEEKLY!

Typical Schedule: Monday – Friday 7:00 AM to 5:00 PM (Overtime Eligible)

Pay Range: Dependent on Experience, and discretionary quarterly branch performance bonus

Location: 1110 W Jackson Rd West, Carrollton, TX 75006

• Uniforms Provided and cleaned for free
• Work Boot Allowance
• Rent any of our equipment for free
• Free Prescription Safety Glasses
• Vacation Over Time Averaging benefit that pays overtime while you’re on vacation
• As a Sunstate employee you can rent equipment for free
• Employee benefits:
  
  medical, dental, vision & 401k match
• 7 company paid holidays, 2 half days, plus "My Holiday" paid day off annually to observe a holiday
• Two weeks of vacation PTO in first year + sick leave and personal time after 90 days

The Service Lead’s daily primary objective is to assist the Branch Manager and/or Service Manager with shop flow and service quality to ensure timely, accurate service and repair to the rental and delivery fleet. Prioritize and assign repairs of all “downed” equipment to ensure it is quickly brought back into service within company guidelines. The position also consists of performing regular preventative maintenance and major repairs approximately 75% of the time.

Ensure that all mechanics properly and timely complete documentation, monitor part orders and expenses. Monitor and provide appropriate safety, process, and technical performance and training. Provide frequent feedback to service leadership on shop activities and individual performance.

• Collaborate to establish daily work priorities of shop and yard employees.
• Facilitate effective communication with shop via huddles, meetings, and one-on-one interactions.
• Assist with key decisions regarding all major equipment repairs, ensuring that any warranty or customer damage issues are promptly addressed and communicated to the Service and/or Branch Manager.
• Ensure adequate availability of essential shop supplies, and utilize part books and requisition forms to accurately order parts for seamless operations.
• Serve as a liaison between the shop and office, addressing equipment issues such as breakdowns, customer damage, etc.
• Demonstrate and instruct advanced troubleshooting/diagnoses and repair techniques for equipment.
• Demonstrate and provide training on repairing gas and diesel engines, complex hydraulic systems, electrical systems, and drive trains to include manual and power shift transmissions on equipment and trucks.
• Provide instruction in welding techniques including electric arc “stick”, gas welding, and brazing.
• Conduct thorough inspections, servicing, testing, and refueling equipment prior to tagging it “Ready to Rent”.
• Ensure upkeep of all decals, safety warnings and company .
• Maintain accurate records documenting equipment maintenance and repair, including field service paperwork.
• Prioritize safety while maintaining a clean and orderly shop environment, particularly in personal work areas, by returning tools, clearing benches, and sweeping or mopping the shop area at the end of each workday.
• May assist with equipment support yard duties including customer assistance, and occasionally washing or staging equipment.
• May deliver or pick-up equipment to or from job sites as needed.
• Promptly report safety incidents/violations to Branch and/or Service Manager.
• Assist in training new mechanics.
• Maintain company vehicles in accordance with established standards.

• Consistently adhere to safety policies, procedures, and guidelines
• Possess mechanical knowledge of construction equipment
• Ability to demonstrate basic computer and typing skills
• Ability to grasp and apply new information quickly
• Ability to focus on details and complete tasks with accuracy
• Ability to read, write, and speak English; bilingual is a plus
• Full range of motion, agility, and strength to lift into/out of large vehicles, trailers, equipment
• Capable of lifting 25 lbs. routinely, 50 lbs. frequently, and 90 lbs. occasionally with mechanical aid
• Minimum age of 21 years required to drive Company vehicles; requires a valid driver license and ability to maintain a good driving record

Sunstate Equipment is an Equal Opportunity Employer and a Drug Free Workplace. We participate in E-Verify.