Senior Field Service Technician

Overview

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Senior Field Service Technician (FST) is responsible for advanced field service support including start-up and commissioning, preventative maintenance, and in-depth troubleshooting of submersible wastewater pumps (Flygt) and control panels at customer sites. This is a senior-level, customer-facing role that requires strong technical expertise, independent decision-making, and the ability to support and guide others when needed. Product-specific training will be provided.

Core responsibilities are to perform the essential duties satisfactorily with appropriate training:

• Evaluate, repair, and perform hydraulic, mechanical, and electrical testing of submersible wastewater pumps
• Perform advanced troubleshooting of electrical control panels and systems
• Interpret schematics, wiring diagrams, and technical documentation
• Lead equipment start-ups and commissioning activities
• Train customers on proper operation and maintenance of equipment
• Perform preventative maintenance and respond to emergency service callouts
• Operate and maintain a company service truck, including crane and outriggers
• Operate industrial equipment in a shop environment (e.g., forklifts, overhead cranes)
• Utilize company-provided hand and power tools safely and effectively
• Maintain accurate service records within Xylem’s work order management system
• Promote and maintain a safe, organized work environment at Xylem facilities and customer locations
• Care for company property, tools, and vehicles
• Demonstrate Xylem’s High Impact culture through accountability, innovation, and empowerment
• Work both independently and collaboratively in a team environment

• Daily local travel required
• Some overnight travel may be required

• Must pass and maintain a clean Motor Vehicle Record (MVR)

Education

• High School Diploma or equivalent (required)

Experience

• 5+ years of relevant field service or technical experience preferred
• Prior experience with submersible pumps, wastewater systems, or industrial equipment strongly preferred

Skills & Competencies

• Strong electrical and mechanical aptitude
• Advanced troubleshooting and critical-thinking skills
• Ability to read and interpret technical documentation
• Strong communication skills with customers and internal teams
• Proficiency with Microsoft Office, mobile devices, and service software
• Ability to work independently with minimal supervision

• Demonstrates accountability and ownership of work
• Proactively seeks and applies feedback
• Uses root cause analysis (RCA) to solve problems effectively
• Identifies and mitigates risk in the field
• Performs effectively under pressure and during emergency situations
• Leads by example and supports team development
• Embraces change with a positive, solution-oriented mindset
• Aligns actions with Xylem’s broader organizational goals

This role operates in an industrial shop and field environment where the use of PPE is required. The position may involve exposure to hazardous materials, confined spaces, and loud noise. Physical demands include standing, climbing, and lifting up to 50 lbs. Overtime and travel may be required based on customer and training needs.

Xylem offers a comprehensive benefits package, including:

• 4 weeks of Paid Time Off (PTO) for hourly positions
• Medical, dental, and vision coverage
• Investment savings plan with company contribution
• Additional wellness and employee benefits

At Xylem, we are committed to fostering a diverse, inclusive, and equitable workplace. We are proud to be an Equal Employment Opportunity and Affirmative Action employer and do not discriminate based on race, color,…