Area Director - ISP​/OSP Data Center

Overview

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. NTI, a Network Connex Company, is a premier turnkey installer of fiber optic and data center infrastructure. This role leads NTI’s engineering, splicing, and data center installations in the market for both ISP/OSP, collaborating with department leaders to align with company objectives and ensure compliance while achieving financial targets.

• Manage the operational aspects in the market. Organize operations and staffing such that all required tasks are carried out effectively and efficiently; proactively anticipate and manage change.
• Oversee area leadership and their subordinates.
• Serve as an active participant in national and regional meetings.
• Ensure future profitability through performance reviews and routine discussions on competencies and achieved results.
• Provide detail-oriented leadership and direction to team members regarding costs associated with customer quotes while adhering to customer timelines.
• Build and maintain a customer base with new and existing clients, identifying prospective customers and serving as the initial contact to determine viability and desirability of a targeted account.
• Collaborate with senior leaders to develop sound business cases for strategic priorities and initiatives, including cost and benefit analysis.
• Manage human resources with respect to selection and retention of qualified staff, orientation and training, compensation, discipline, employee recognition and policy implementation.
• Conduct market evaluations of personnel and market status; hold staff meetings and mentor regional staff.
• Ensure compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations.
• Utilize networks to source high-quality operational, engineering, and administrative resources.
• Identify and establish new markets through detailed research and acquire assets necessary for success (e.g., real estate, vehicles, tools, stock items).
• Review and ensure profitability on new, ongoing, and completed projects using budget-minded principles.
• Provide a positive and safe working environment through reinforcement of behaviors, clear job requirements, and ensuring tools and equipment are on-hand.
• Serve as a corporate liaison to champion cultural change and drive operational efficiency.
• Set an example as a team player and coordinate activities with other employees, departments, and management.
• Engage with customers and employees via phone or email to provide timely guidance, accurate quotes, emergency outage responses, and other requests.
• Other duties may be required; position may require extended hours and travel as needed.

• Familiarity with the local market, target client base, competition, project opportunities, suppliers, and partners.
• Strong interpersonal and written/verbal communication skills.
• Ability to review and understand project contracts and requirements.
• Proven customer service skills and ability to maintain composure in changing environments.
• Ability to multitask and stay organized under pressure; strong time management for deadlines and progress reporting.
• Proficiency with Teams, Word, Excel, Outlook;
  Visio and Adobe are a plus.
• Understanding of internet tools and search engines.
• Must hold a valid driver’s license and have a satisfactory driving record.

• 3+ years as a Project Manager, Senior Project Manager, or Operations Manager.
• Bachelor’s Degree or equivalent;
  Master’s degree preferred.
• 5+ years of relevant experience in similar industry or duties; experience leading productive teams; extensive knowledge of fiber optic and/or data centers preferred.
• Desirable fields of study:
  Electronics, Telecommunications, Construction or Project Management.

• NTI provides a comprehensive benefits package including health, dental, vision, life, and disability insurance and retirement savings options. Details vary for union employees.
• Health/Dental/Vision/Prescription Plan: coverage begins the first of the month after start date in many cases.
• 401(k) plan with employer matching; immediate vesting.
• Paid holidays and other company benefits; basic life insurance and short-term disability funded by the company.
• NTI is an equal opportunity employer and does not discriminate on protected characteristics. Upon acceptance of an offer, candidates may be required to pass a background check and drug screening.

Note:

This description reflects the current structure and responsibilities of the role and may be subject to change.