IT Support Specialist

About the Job

At MB2 Dental, we are committed to delivering outstanding customer service and ensuring the seamless operation of the technology that supports our practices. We are seeking a skilled, proactive IT Support Specialist to optimize end-user system performance and provide exceptional IT support to our on-site teams and nationwide partner offices.

The ideal candidate is a strong problem-solver with a customer-first mindset, capable of diagnosing issues quickly, communicating clearly, and maintaining a high standard of technical excellence.

MB2 Dental is pleased to offer a competitive compensation package that includes medical/dental/vision/life insurance, long- and short-term disability, generous PTO, paid holidays, traditional and Roth 401(k) options, and more.

Key Responsibilities:

• Provide timely resolutions for incoming IT support requests from both remote partner offices and on-site personnel.
• Prioritize and manage technical issues, escalating to senior IT staff or external partners as necessary.
• Install, configure, update, and maintain practice management systems and related software.
• Coordinate with vendors to troubleshoot and resolve issues affecting partner offices.
• Create and maintain detailed documentation, including troubleshooting steps, system procedures, and service desk records.
• Participate in team meetings to recommend system improvements, identify recurring issues, and enhance overall IT performance.
• Collaborate with internal departments to ensure technology needs are understood and addressed effectively.

Required Qualifications:

• CompTIA A+ and Network+ certifications, or 5+ years of experience in IT support and performance analysis-preferably within a healthcare environment.
• Ability to lift up to 75 lbs. and assist with equipment installation, moves, and setup as needed.
• Proficiency with customer relationship management (CRM) tools and task-tracking platforms.
• Strong analytical thinking and troubleshooting abilities.
• Excellent communication, teamwork, and interpersonal skills.
• Highly organized with strong time-management skills.

Preferred Qualifications:

• Experience with macOS or related Apple certifications, especially in environments where end users depend on Apple devices.
• Prior dental IT support experience, including familiarity with dental practice management systems and clinical technologies.

MB2 Dental Solutions, LLC is an equal opportunity employer.