IT Support Specialist

At MB2 Dental, we are committed to delivering outstanding customer service and ensuring the seamless operation of the technology that supports our practices. We are seeking a skilled, proactive IT Support Specialist to optimize end‑user system performance and provide exceptional IT support to our on‑site teams and nationwide partner offices.

The ideal candidate is a strong problem‑solver with a customer‑first mindset, capable of diagnosing issues quickly, communicating clearly, and maintaining a high standard of technical excellence.

MB2 Dental is pleased to offer a competitive compensation package that includes medical/dental/vision/life insurance, long‑ and short‑term disability, generous PTO, paid holidays, traditional and Roth 401(k) options, and more.

• Provide timely resolutions for incoming IT support requests from both remote partner offices and on‑site personnel.
• Prioritize and manage technical issues, escalating to senior IT staff or external partners as necessary.
• Install, configure, update, and maintain practice management systems and related software.
• Coordinate with vendors to troubleshoot and resolve issues affecting partner offices.
• Create and maintain detailed documentation, including troubleshooting steps, system procedures, and service desk records.
• Participate in team meetings to recommend system improvements, identify recurring issues, and enhance overall IT performance.
• Collaborate with internal departments to ensure technology needs are understood and addressed effectively.

• CompTIA A+ and Network+ certifications, or 3–5 years of experience in IT support and performance analysis—preferably within a healthcare environment.
• Ability to lift up to 75 lbs. and assist with equipment installation, moves, and setup as needed.
• Proficiency with customer relationship management (CRM) tools and task‑tracking platforms.
• Strong analytical thinking and troubleshooting abilities.
• Excellent communication, teamwork, and interpersonal skills.
• Highly organized with strong time‑management skills.

• Experience with macOS or related Apple certifications, especially in environments where end users depend on Apple devices.
• Prior dental IT support experience, including familiarity with dental practice management systems and clinical technologies.

MB2 Dental Solutions, LLC is an equal opportunity employer.