Technical Support Specialist, Electronics

Cell Gate is a rapidly growing access control technology company based in Carrollton, TX. We design and support cellular-based access control solutions used across commercial, residential, and industrial environments. Our culture is collaborative, technically curious, and focused on building great products and great teams.

The Role

We are seeking a Technical Support Specialist with a strong electronics background to support dealers and technicians installing and maintaining Cell Gate access control systems.

Access control experience is not required. We provide structured training on our products and systems. What matters most is hands-on experience with low-voltage wiring, multimeters, and electronic system troubleshooting.

This is an in-office role supporting installers and partners via phone and case management tools. It is well suited for someone who understands how electronic systems behave and wants to apply those skills in a stable, team-based technical support environment with opportunities for advancement as technical proficiency and responsibility increase.

Key Responsibilities

• Provide phone-based technical support to dealers and technicians using Cell Gate systems
• Troubleshoot issues using electronics fundamentals, including power verification, wiring integrity, grounding, and signal strength
• Guide customers in the use of multimeters to check voltage, continuity, and resistance
• Identify whether issues stem from wiring, power, signal, configuration, or hardware
• Follow documented troubleshooting workflows and escalation procedures
• Clearly document findings, actions taken, and resolutions in the case management system
• Collaborate with teammates to improve troubleshooting processes and product reliability

Ideal Candidate Profile

This role is a strong fit for candidates who have:

• Hands-on experience with low-voltage wiring, electronics, or electro-mechanical systems
• Regularly used multimeters for diagnostics such as voltage, continuity, and resistance
• Experience troubleshooting systems such as alarms or security systems, access panels or control boards, AV or low-voltage systems, or industrial or building electronics
• Comfort explaining technical concepts clearly over the phone
• Interest in learning access control and cellular-based systems, with training provided
• Strong attention to detail and a methodical troubleshooting mindset

If you have worked as an electronics technician, low-voltage installer, cable tech, alarm technician, or similar role, this position will feel familiar.

What This Role Is (and Is Not)

• This role emphasizes electronics fundamentals and structured troubleshooting, not senior engineering or system design responsibilities
• This role is not intended for senior engineers or field systems integrators seeking advanced engineering-level compensation

Why Technicians Choose This Role

• No field work or travel
• Apply hands-on electronics knowledge in a clean, team-based environment
• Consistent schedule and in-office stability
• Structured training on access control and cellular-based systems
• Opportunities for advancement and compensation growth based on performance, technical proficiency, and business needs
• Employment Type:
  
  Full-time
• Compensation: $20–25 per hour

Required Qualifications (Screening)

• At least 1 year of technical support, electronics, or low-voltage experience
• Willingness to undergo background check and drug screening per local regulations
• Comfortable working in an on-site setting
• Comfortable commuting to the job’s location

Preferred Qualifications

• Experience supporting or installing electronic or low-voltage systems
• Prior phone-based or customer-facing technical support experience