Service Delivery Technician

Service Delivery Technician I page is loaded## Service Delivery Technician Ilocations:
Carrollton, TXtime type:
Full time posted on:
Posted Todayjob requisition :
R0006899

The Service Delivery Technician provides direct support to and is a central point of contact for Cyrus One clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.
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* Essential Functions:

*** Assembles, orders and prepares goods for shipment
* Records shipment data, including weight, charges and space availability
* Load and unload trucks
* Receives and unpacks materials and supplies
* Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes.
* Responsible for managing the internal transport of materials
* Completes shipping and receiving reports
* Monitor e-mail queue and log all e-mails within the ticketing system
* Monitor ticket queue and follow-up on open tickets within designated time frame
* Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.
* Troubleshoot issues related to the critical infrastructure using test equipment
* Perform related services including, but not limited to, janitorial, inventory and internal department tasks.
* Escort Client’s customer and visitors in Cyrus One facilities
* With assistance rack/unrack equipment as per customer instructions
* Rotate tapes/exchange tapes
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* Minimum Requirements:

*** Demonstrated desire to provide the highest levels of customer service
* Cheerful and enthusiastic attitude
* Strong verbal and written communication skills
* Good problem solving, decision-making skills
* Strong PC skills including word processing and spreadsheets
* Ability to learn quickly and develop new product skills independently
* Ability to manage multiple projects and shifting workloads in a fast-paced environment
* Knowledge of ticketing system is a plus
* Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
* Willingness to work on call rotation
** Experience/

Skills:

*** 0-1 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company               
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* Education:

*** Minimum education requirement of High-School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work-related experience
** Work Environment and Physical Demands:
*** May involve lifting of equipment and supplies (up to 50 pounds).
* Considerable walking, bending and standing.
* Must be able to accomplish all physical requirements and activities applicable to the role.
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* Certifications:

*** None Cyrus One  is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Cyrus One provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at Cyrus One, or to submit a resume.

Cyrus One may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click .Cyrus One is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email  or call: . We will make a determination on your request for reasonable accommodation on a case-by-case basis.
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