Process Improvement Analyst

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

The Process Improvement Analyst will provide operational and analytical support on a broad variety of activities with a focus on identifying and implementing process improvements.

The Process Improvement Analyst will:

• Analyze current process standards, procedures, workflow and metrics in order to provide solutions designed to improve our customer experience and lower our cost to serve
• Provide analytical support for process support group
• Develop ad-hoc reports, working with the applicable department management, and providing variance explanations and identifying performance improvement opportunities
• Assist business units with streamlining business processes to improve productivity – participate in process deep dives (leveraging Lean/Six Sigma skills) to identify opportunities
• Provide general administrative support for the process improvement team as needed
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

• Bachelor’s degree or equivalent work experience
• 3+ years of hands on experience in process improvement role
• Certification as a Green Belt or Black Belt Lean or Six Sigma or equivalent experience preferred
• Must be highly proficient in Excel (i.e. – pivot tables, vlookup) and PowerPoint with ability to create executive-level presentations; proficiency with MS SQL Server Studio a plus
• Ability to perform root cause analysis on a transactional basis

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsor ships

To learn more about our benefits visit: (Use the "Apply for this Job" box below)./benefits

For residents with state required benefit information, additional information can be found at:

Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

$55,000 - $85,000

OFFICE