Charge Off Collector

Join to apply for the Charge Off Collector role at IQVentures
.

The Charge Off Collector works onsite at the Carrollton office. The shift is Monday through Friday 8:00am - 5:00pm, including one Friday per month from 11:00am - 8:00pm and one Saturday per month from 9:00am - 4:00pm.

Pay:
Base plus up to $3,000 in potential BONUS!

• Conduct calls to account holders who are past due to negotiate payment arrangements or settlements within set guidelines.
• Receive calls from customers whose accounts are charged off to answer payment questions or make payment arrangements.
• Record transactions and customer interactions with accuracy and detail.
• Ensure all federal and state guidelines, including FDCPA, are followed while meeting defined Quality Assurance requirements and other measures of success.
• Maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours; a full-time schedule requires at least 40 hours per week.
• Adhere to all company policies and procedures.

• Minimum one year of previous telesales or collections experience.
• Excellent interpersonal, verbal, and written communication skills.
• Listening skills with the ability to ask probing questions, understand concerns, and overcome objections.
• Ability to effectively manage multiple priorities and adapt to change within a fast‑paced business environment.
• Typing speed of 40+ words per minute.
• Proficiency in Microsoft Office Suite.
• Physical demands: ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and operate mechanical controls such as a keyboard.

• Merchant Cash Advance (MCA) experience.

• Excellent benefits.
• Work on multiple innovative consumer and business brands.
• Diverse culture and inclusive environment.

• Access to a robust learning management system with e-learning modules and training programs.
• Paid on-the-job training & professional development programs.
• Benefits available on the date of hire.
• Multiple coverage levels for Medical, Dental, & Vision.
• 401(k) with company match with immediate vesting.
• Health Savings Account.
• Company-provided Life & AD&D Insurance.
• Pet insurance.
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness and legal insurance.

IQ Ventures is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

We will provide accommodations to applicants needing accommodations to complete the application process.

At this time, IQ Ventures cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship. No relocation assistance offered – Local candidates preferred.

We are not accepting candidates from third-party recruiters at this time.

Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.