Specialist - Preservation​/Repair; Part-Time

Job Category
:
Operations

Requisition Number
:

• Posted :
  February 16, 2026
• Part‑Time
• Hybrid

Showing 1 location

Job Summary

Facilitate movement of asset and/or process through established steps to completion and/or closure.

Essential Functions/Performance Dimensions and Tasks

The essential functions of the position include, but are not limited to:

• Task Management
  • Manage portfolios, tasks or assignments through queue to completion
  • Escalate issues to proper department or supervisor for resolution
  • Review and process documentation received
  • Coordinate completion of tasks with team members
  • Approve items in scope of authority for completion
  • Update client and company systems as required
• Customer Service
  • Respond to client’s requests or questions via phone, email, portal or fax
  • Correspond with vendors, clients or customer liaisons
  • Train vendors, clients or customers on processes if part of internal process
• Quality Assurance
  • Validate information received for correctness and track errors
  • Review and complete projects to evaluate and improve quality
  • Report potential risks, regulatory or investor changes
• Other functions, duties, and tasks as assigned
  • Support the creation of well documented, measurable, and auditable processes/workflows

Management retains the discretion to add to or change the duties of the position at any time.

Job Specifications

• License:
  None required
• Education:
  
  High school or equivalent required; some college course work preferred
• Experience:
  
  Two to Three years of property preservation and repair, real estate or customer service, or related experience

KSAO’s:

Required Knowledge: Principles and processes for providing customer service; structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar;
Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer)

Active Listening:
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times;
Reading Comprehension:
Understanding written sentences and paragraphs in work related documents;
Speaking:
Talking to others to convey information effectively;
Social Perceptiveness:
Being aware of others' reactions and understanding why they react as they do;
Time Management:
Managing one's own time and the time of others. Service Orientation:
Actively looking for ways to help people;
Critical Thinking:
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
Persuasion:
Persuading others to change their minds or behavior;
Active Learning:
Understanding the implications of new information for both current and future problem-solving and decision-making;
Monitoring:
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action;
Conflict Resolution:
Using verbal and nonverbal communication skills to successfully resolve conflicts;
Problem Solving:
Identifying and working through details of a problem to develop and evaluate options and implement solutions.

Oral Expression: ability to communicate information and ideas in speaking so others will understand;
Oral Comprehension: ability to listen to and understand information and ideas presented through spoken words and sentences;
Speech Recognition: ability to identify and understand the speech of another person;
Speech Clarity: ability to speak clearly so others can understand;
Written Comprehension: ability to read and understand information and ideas presented in writing;
Written Expression: ability to communicate information and ideas in writing so others will understand;
Inductive Reasoning: the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events);
Deductive Reasoning: ability to apply general rules to specific problems to produce answers that make sense;
Problem Sensitivity: ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a…