Alarm Superintendent

Join to apply for the Alarm Superintendent role at Allied Fire Protection
.

• Develop and retain service‑related customers, fostering long‑term relationships to sustain sales volume and profitability.
• Create and maintain service and inspection files in databases and physical records.
• Prepare and maintain service schedules, ensuring timely and efficient execution of orders.
• Inform technicians of collections or customer service issues and coordinate efforts with administrative staff.
• Schedule new orders/accounts and execute accurate back‑office close‑out procedures.
• Follow‑up on repair items noted on inspection reports with quotations.
• Forecast service manpower requirements.
• Review and perform documents for billing processes.
• Assist with any financial related issues as assigned.
• Represent the company at various functions professionally.
• Recruit, develop, train, and empower associates.
• Understand permitting requirements and local authorities.
• Provide weekly activity reports to the service operations manager.
• Perform all other duties as assigned.

• Believe in, live, and support our mission statement, core values, and business plan daily.
• Set the example for safety first.
• Start each meeting with a safety topic.
• Ensure timely and accurate incident and accident reporting.
• Complete JSAs, toolbox talks, audit forms, etc., within required timelines.
• Conduct monthly jobsite visits and observations.
• Hold team accountable for safety initiatives and safe driving of company vehicles.
• Communicate effectively and professionally within the department and with customers.
• Follow HR and safety initiatives and processes.
• Develop and implement training requirements; demonstrate commitment to training at all levels.
• Manage timesheets accurately and submit to payroll on time.
• Ensure all necessary documentation is provided for job completion (scope sheet, budget, material list, design/sketch, etc.).
• Oversee inventory system and purchase logistics.
• Optimize material purchasing and adhere to PO SOPs.
• Maximize production efficiency while maintaining quality standards.
• Support and enforce adherence to company SOPs (POs, change orders, accounting processes, subcontractors, etc.).
• Stay aware of budget vs. actual job costing; participate in improvement meetings.
• Submit work tickets promptly with complete documentation.
• Participate in weekly team meetings and update status on all jobs.
• Review reports and discuss customer satisfaction survey feedback.
• Maintain quality control to reduce return trips and warranty work.
• Promote teamwork and positive interactions across departments.

• Minimum education:
  
  High School Diploma or Equivalent; some secondary education desirable.
• Working knowledge of materials, tools, equipment, and procedures used in fire protection system installation; understanding of applicable NFPA standards.

• Minimum of 5 years in all aspects of fire alarm installation, service, and inspections; 10+ years preferred.

• Ability to take direction from upper management.
• Accurately complete and maintain all paperwork.
• Maintain vehicle and tools per company policy.
• Valid state driver's license and good driving record.
• Knowledge of NFPA 72 rules and relevant codes.
• Professional communication with trades, customers, managers, and government officials.
• Positive teamwork and leadership; mentor associates.
• Maintain safe and clean work environment.
• Compliance with company safety practices and handbook.
• Complete projects on time with high quality and customer satisfaction.
• Leadership skills: address personnel issues; make fair decisions.
• Exceptional organizational planning and time management.
• Efficient work practices; thorough record keeping.
• Customer‑facing communication and excellent service.
• Computer skills:
  Outlook, Word, Excel.