Client Relations Coordinator

This is an ENTRY-LEVEL scheduling position. All new hires begin in Level I and have the opportunity to advance into report processing and data roles based on performance.

• Reach out to water customers to schedule both initial and follow-up inspections.
• Utilize the HAC Online Scheduling System for inspection scheduling.
• Maintain updated databases with all appointment details.
• Prepare and distribute schedules to inspectors.
• Dispatch scheduled inspections to inspectors via HAC's inspection software.

• Retrieve inspections reports from HAC's inspection software and/or client's 3rd party databases.
• Review inspection reports, rectifying identified errors.
• Generate and distribute Notices of Violations for non-compliant properties.
• Keep track of follow-up dates such as re-inspection and enforcements deadlines.
• Compile and generate reports for daily, weekly, and monthly transmission.
• Promptly handle client communications and elevate queries to management when necessary.

• Accurately input detailed data into client database, updating, querying, and generating reports.
• Maintain current and accurate data across all databases and tracking files.
• Efficiently track inspections for specified clients per directives.
• Address client communications promptly and elevate to management as necessary.
• Uphold accuracy and currency of clients' Standard Operating Procedures.
• Import and integrate new data from clients to update databases.
• Curate property lists, aiding schedulers and report processors in their follow up procedures.

• Professionally handle phone calls in both English (and Spanish), assisting customers effectively.
• Safeguard confidential and sensitive information.
• Coordinate meetings as needed.
• Provide general administrative assistance to Office Manager.

• High School Diploma or equivalent (GED)
• Proficiency in applications such as Adobe Acrobat DC and Microsoft Office Suite (Word, Excel, Access, and Outlook).
• Strong oral and written communication skills.
• Exceptional multitasking abilities with a keen eye for organization and task prioritization.
• Detail-oriented mindset, focusing on accuracy in data management and analysis.
• Fluency in English;
  Spanish proficiency is an asset.