Epic Beaker Analyst - Information Tech; On-site

Position: Epic Beaker Analyst - Information Tech (On-site)
The Analyst III is the primary support contact for the application. They coordinate all issues that arise during the project for their application areas and must be very knowledgeable about the organization's policies, procedures, and business operations.

Required Knowledge & Skills

Education:

High School Diploma or GED

Experience:

Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Qualifications

* Current Epic certification(s) or accreditation in area of support is preferred. Epic certification in other areas may be considered initially. If Epic certification(s) in area of support has not been obtained or has lapsed, certification(s) related to area of support must be achieved during first 90 days. Epic certification(s) in area of support must be kept current, completing NVT (new version training) and re-certification as required.

* Bachelors Degree preferred.

* Additional Epic Certifications or Accreditations and Badges preferred but not required.

* Analyst level and role specific qualifications outlined in the Information Technology Analyst Ladder policy.

Statement Of Employment Philosophy

Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards.

These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.

Functions

Area of Responsibilities

* Application Support:
The Analyst III acts as the primary support contact for the application's end users. The analyst is responsible for monitoring the ticket queue, reaching out to the end user to ensure clear understanding of reported issues, and closing tickets in accordance with defined Service Level Agreement (SLA) guidelines. The analyst can independently troubleshoot and resolve complex problems without assistance, while acting as a resource for the team.

The Analyst III has more extensive knowledge of other applications and specialty features (such as those identified by Badges and additional certifications) that enable the analyst to troubleshoot break-fix issues and lead cross-team efforts. The Analyst III provides assistance, information, and support to others, and seeks to share his her expertise. The Analyst III seeks opportunities to work on projects and work with other teams as a means to develop experience and knowledge.

* Application Maintenance and Monitoring:
The Analyst III is responsible for ensuring the day-to-day operability of the application which includes but is not limited to monitoring of applicable work queues. The Analyst III is expected to have advanced knowledge of the integration points for third party applications as well as ensuring that the third party applications function as expected with Epic. The analyst should engage with necessary stakeholders to establish a process where third party applications stay on an acceptable release version (n-1) and coordinate and complete any upgrades.

The Analyst III demonstrates the ability to drive the upgrade projects to timely completion by engaging vendor to resolve complex issues when necessary. The Analyst III should exhibit the ability to provide practical, relevant ideas for improvement and actualize these ideas. The Analyst III identifies what needs to be done before being asked or before the situation requires it. The role also has responsibility for periodic review of their workforce member's security access levels to the electronic patient healthcare information to ensure access is limited to job function.

* Incident Maintenance:
The Analyst III is expected to identify and resolve any system issues that could impact the integrity, safety, and availability of the system. The Analyst III is expected to strategically evaluate risk versus benefit, financial implications, and long-term supportability of any changes resulting from reported issues, and follow through with build modification in order to resolve issues and improve workflow for the functional area.

When an issue crosses multiple applications or specialties, the Analyst III will demonstrate teamwork and leadership by spearheading the collaboration of cross functional teams across all areas of IT to implement requested changes or drive an issue to resolution while adhering to the established Change Control Process. The role may require that the analyst identify stakeholders, coordinate meetings, document findings, and any other task necessary to resolve the issue.

* Change Management:
The Analyst III will participate in Epic…