Student Assistant - Newnan SITS Assistant

Job Title

Student Assistant - Newnan SITS Assistant

Inside Higher Ed

UWG Recruiting Location

293090

Temporary

Part-Time

Student will work with UWG Newnan and the Tech West office located in Newnan, GA. The Student IT Support Technician provides front-line technology assistance and concierge administrative support for UWG Newnan. This role supports students, faculty, staff, and visitors by delivering excellent customer service, troubleshooting basic technology issues, and assisting with general office operations. As the first point of contact at the Newnan Tech West, the student employee is expected to present a professional and welcoming demeanor at all times.

Business casual attire is required during scheduled shifts.

• Technology Support (Tech West Services):
  Troubleshoot and resolve issues with personal laptops, desktop computers, iMacs, Mac Books, and smart devices.
• Assist students with One Login, wireless connectivity, and basic system access issues.
• Scan and remove viruses, malware, and other security threats.
• Install software updates and assist with application setup.
• Replace basic hardware components such as RAM and hard drives.
• Reinstall operating systems as needed.
• Support limited hardware repairs (e.g., select laptop screen repairs).
• When parts are required, assist students in identifying and purchasing needed components; installation performed at no labor charge.
• Front Desk & Administrative Support:
  Greet and assist visitors in a friendly and professional manner; serve as the first point of contact for UWG Newnan.
• Answer, screen, and route incoming phone calls; take messages as appropriate.
• Provide accurate information, refer inquiries, and direct visitors to appropriate departments or staff members.
• Maintain campus directories, lobby presence, and general front-desk organization.
• Assist staff with projects, events, conferences, and meeting setup/breakdown.
• Perform general clerical tasks such as filing, copying, scanning, and document preparation.
• Support higher-level academic and administrative processes as assigned.

• Must be current UWG enrolled student enrolled in a minimum of 6 credit hours with 2.75 grade-point average.
• Strong customer service and communication skills.
• Basic understanding of computer hardware, software, and troubleshooting concepts.
• Ability to follow technical instructions and maintain confidentiality.
• Dependable, punctual, and able to work independently once trained.

• Sufficient stamina to walk, stand, bend, twist, kneel, crawl, and squat to connect, install, and troubleshoot computers, mobile devices, and peripheral equipment.
• The ability to lift and/or move up to 25 pounds occasionally.

• Resume

• Basic understanding of computer hardware, software, and troubleshooting concepts.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://(Use the "Apply for this Job" box below)..
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://.

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

The University of West Georgia is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University of West Georgia to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws…