Revenue Cycle Training Specialist - Patient Registration

Overview

The Revenue Cycle Training Specialist is responsible for delivering high-quality, integrated education and training across the Revenue Cycle—including front-end Patient Access Services (PAS), front desk operations, and back-end Patient Financial Services (PFS). Reporting to the Senior Quality Coordinator, this role focuses on education delivery, including onboarding, Epic training, ongoing skill development, and ad hoc learning sessions that promote operational excellence and compliance.

This position plays a critical role in connecting operational concepts with Epic system navigation, ensuring that staff understand not only how to perform tasks but also the why behind each workflow. The Specialist facilitates comprehensive training sessions that combine policy, process, and technology application, supporting consistency and alignment across all revenue cycle functions.

• Deliver high-quality, integrated education and training across PAS, front desk, and PFS.
• Coordinate onboarding, Epic training, ongoing skill development, and ad hoc learning sessions.
• Connect operational concepts with Epic system navigation and explain the rationale behind workflows.
• Facilitate training sessions that combine policy, process, and technology to support consistency and alignment.

Education:

High School Diploma or GED

Experience:

Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

SEE LICENSE|CERTIFICATION REQUIREMENTS

This position carries out no supervisory responsibilities.

• Strong working knowledge of Epic or comparable EHR system
• Experience delivering integrated operational and Epic EHR system training
• Strong presentation and facilitation skills with the ability to connect workflow concepts to Epic navigation
• Excellent written and verbal communication skills
• Demonstrated ability to simplify complex topics and promote learner engagement
• Strong organizational and time management skills with the ability to manage multiple concurrent sessions
• Proficiency in Microsoft Office and virtual learning tools (Teams, Zoom)
• Ability to work independently while contributing effectively in a collaborative environment
• Demonstrated ability to empower end users to analyze standard workflows, understand desired workflow outcomes, and connect system functionality, quality expectations, and operational impact, to support effective learning takeaways, critical thinking, and sustained performance
• Epic Credentialed Trainer — required. must complete the Credentialed Trainer program within six (12) months of hire
• HFMA Certified Revenue Cycle Representative (CRCR) — required within 12 months of employment
• Association for Talent Development (ATD) or equivalent adult learning training certification preferred but not required
• HFMA CPAR Certification within 2 years of hire