Senior Operational Effect Analyst - Patient Access Management

Overview

This role is an individual contributor, collaborating with Patient Access Leadership, initiating and coordinating efforts related to the Patient Access operational improvement strategy and overall revenue cycle optimization road maps. Frequently collaborates with both Epic and non-Epic analysts, along with various departmental stakeholders, around assigned initiatives. Responsible for the research and understanding of all front end and related revenue cycle workflows, in order to facilitate effective operational concept, build and design, analysis and coordination of operational improvement opportunities efforts, dashboard, scorecard and other reporting, productivity and outcomes optimization.

He she performs operational research and root-cause investigations, collaborating with key stakeholders, in the development and progressive execution of operational changes, to improve performance and foster ownership towards an optimal patient experience. utilizing adequate review and use of industry best practices and benchmarks. The Senior Operational Effectiveness Analyst will coordinate and serve as the primary operational subject matter expert on standard workflow, tools and related third-party software system functionality within Patient Access Services.

• Coordinate and serve as the primary operational subject matter expert on standard workflow, tools and related third-party software system functionality within Patient Access Services.
• Research and understand front end and related revenue cycle workflows to facilitate operational concept, design, analysis, and coordination of improvement opportunities, dashboards, scorecards, and reporting.
• Perform operational research and root-cause investigations in collaboration with key stakeholders to develop and progressively execute operational changes that improve performance and promote ownership of a high-quality patient experience.
• Utilize industry best practices and benchmarks to guide improvements.

• Education:
  
  High School Diploma or GED
• Experience:
  
  Three years of related experience; working knowledge of specialized practices, equipment, and procedures.
• Licenses and
  
  Certifications:
  
  SEE LICENSE|CERTIFICATION REQUIREMENTS
• Supervision:
  This position carries out no supervisory responsibilities. Reports to the System Director of Patient Access.

• Ability to lead and facilitate multiple initiatives and projects simultaneously, with frequent independent thought and analysis, with little supervision.
• Critical thinker with the ability to proactively seek solutions and validate potential outcomes.
• In-depth understanding of PAS related EHR functionality and its impact; foundational integration potential with other systems.
• Extensive knowledge of revenue cycle and the operational relationships between Patient Access sub-departments, Patient Financial Services, clinical areas and referring physician organizations.
• Hospital call experience preferred but not required.
• College degree preferred but not required.
• Revenue Cycle Certification (HFMA CRCR) within 1 year of employment.