Application Engineer

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Privately owned for 75+ years, Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions.

The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner.

• Atlanta (hybrid role – 2 days a week working out of Southwire’s Battery office)
• Carrollton, GA (hybrid role – 2 days a week in the office)
• Remote – will consider fully remote option

Southwire’s Cable Tech Support TM group plays a critical role in servicing the rapid growth of residential, commercial, industrial, OEM, and utility markets in North America and internationally. Southwire’s Cable Tech Support TM Services was established with a mission statement of providing the best-in-class consultation and technical services in the wire & cable industry.

This team, which consists of 20 members featuring multiple engineering disciplines, utilizes a cloud-based CRM system to track and to prioritize over 20,000 engineering tickets per year. We are looking for a senior or lead engineer to further enhance our portfolio in the application, field support, business development, and service innovation of wire & cable products.

This experienced individual will interface directly with diverse customers, drive conversations, lead troubleshooting sessions, while partnering with agents, distributors, inside & outside sales, operations, and product management to deliver technical support to retail/DIY users, electricians, contractors, standards engineers, utility owners, and EPCs.

The leadership and the contribution from this role will ensure that we can continue to meet the ever-changing needs in data center, factory automation, renewable energy (wind, solar, BESS), automotive, electric vehicle (charging/infrastructure), telecommunication/5G, sustainable power generation, petrochemical, industrial, mass transit, agriculture, lighting, healthcare, water treatment, government/military/port authority, infrastructure expansions, strategic undergrounding, storm response, and grid modernization projects.

• Execute Southwire’s digital transformation strategy by completing the C engineering s spec integration.
• Accelerate Southwire’s AI strategy by implementing continuous improvement for the existing AI enabled Chatbot to answer wire and cable questions.
• Create and launch innovative, value adding engineering Re3 tools and Re3 calculators protected through intellectual property and patent applications.
• Contribute to new product development ideas to the R&D stage gate process by sharing customer pain points, unique spec requirements, or the latest codes and standard changes.
• Resolve field issues and mitigate customer concerns by visiting jobsites, leading investigations, and driving cable forensic testing.
• Expand Cable Tech Support TM Services’ brand name by authoring Re3 whitepapers, publishing industry articles, hosting live webinars via Southwire Solutions University, and serving as keynote speakers on panels and/or conferences.
• Extensive application knowledge of all wire & cable products and an impeccable ability to interpret the latest industry codes & standards, including NEC/NFPA, NEMA, UL, IEEE, CSA, ICEA, AEIC, NESC, ASTM and IEC.
• Lead codes and standards development activities and drive specification through the adoption of new requirements.
• Identify jobsite challenges, customer needs, project obstacles and create tailored products and solutions to meet the certifications or compliance, product functionalities, long-term exposures, and advanced property vs. performance.
• Develop and deliver engineering presentations and in-depth product or service training…