On-Demand: Guest Advocate; Cashier), General Merchandise, Fulfillment, Food and Beverage, Style

Overview

On-Demand:
Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1073)

Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour

ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT ON DEMAND
You can work as much or as little as you like as an On-Demand Team Member (TM) and your schedule may vary depending on shift availability and store needs. This role is ideal for those that are looking for a personalized work schedule.

As an On-Demand TM, you will not be included on the posted weekly schedule, but you will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members via our myTime mobile scheduling app. Reliable and prompt attendance is necessary when you choose to pick up a shift. You are expected to engage by picking up and working shifts at least once every 4 weeks (minimum of four hours).

If you do not respond to our attempts to contact you or fail to work at least one shift within 5 months, your employment may be terminated. The ability to work when our business demands it most is critical to this role. Attendance and engagement are important to success.

Should you be offered a position as an On-Demand TM, you will be required to attend a Target Welcome orientation and commit to a short-term structured training schedule. After that, the myTime mobile scheduling app is used to pick up shifts.

ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Knowledgeable about in-store and digital services and solutions that drive adoption and guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring quality.

At Target, we believe in meaningful experiences that help team members build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:

• Communicating and interacting with guests to build an inclusive guest experience
• Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
• Adapting to different guest interactions and situations
• Promoting and engaging around various benefits, offerings and services

As a Guest Advocate, no two days are the same, but a typical day will likely include the following responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Create a welcoming experience by greeting guests as you complete daily tasks
• Engage with guests to help solve their specific needs
• Be knowledgeable about tools, products, and services available in the total store, and specific areas to resolve issues and improve guest experience
• Thank guests and acknowledge their choice to shop at Target
• Scan and bag items efficiently, accurately, and in compliance with food safety standards and company best practices
• Minimize guest wait time while maintaining service and accuracy
• Inform guests about current and upcoming brand launches, store activities and events
• Know and discuss Target Loyalty benefits and assist with enrollment; be familiar with fulfillment services and direct guests to enroll, activate, and use them
• Explain Wallet and other Target App features to guests
• Handle returns following register prompts and escalate to leaders as needed while following policies
• De-escalate situations and recover the guest shopping experience per policies
• Deliver easy and accurate service for Order Pick Up, Drive Up, and Registry guests
• Maintain a clean, clutter-free work area
• Stock supplies during store open hours while remaining available for guests
• Demonstrate ethical conduct, safety and compliance; work safely and report hazards
• Support guest services such as order pickup, Drive-Up orders, and maintain compliance with applicable laws
• Support cash office processes as needed, including cash…