Wireless Service Specialist

Benefits

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off
• Parental leave
• Signing bonus
• Training & development

As a Wireless Service Specialist, you’ll be the go‑to expert for device setup, technical support, and customer care in our Verizon retail location. After a sale is made, you’ll take the baton, delivering fast, friendly, and accurate service that keeps customers coming back.

This is primarily a non‑sales, high‑impact role designed to create a seamless and premium experience for every customer who walks through our doors.

• Set up new phones and devices, including data transfers and accessory installation
• Provide in-store technical support for smartphones, tablets, and wireless accessories
• Process bill payments, account updates, and basic account troubleshooting
• Answer customer calls and provide professional support and solutions
• Ensure smooth, high‑quality handoffs from sales to service
• Deliver an exceptional in-store service experience
• Stay current on Verizon systems, plan options, and tech features
• Occasionally recommend accessories and services that align with customers needs
• Help maintain a clean, organized, and efficient service area

• A service‑minded individual who genuinely enjoys helping people
• Strong comfort level with smartphones and basic tech troubleshooting
• Excellent communicator and team player
• Ability to multitask in a fast‑paced retail environment
• Experience in retail, wireless, or tech support is a plus

• $750 Signing Bonus
• Base hourly pay + Bonus spiffs
• $1,500 Employee Referral Bonus - bring great people, get rewarded!
• Paid Time Off: 80 hours PTO granted immediately;
  Eligible to earn up to 160 hours annually; 6 paid holidays per year;
  Bereavement Leave
• Employee discounts:
  Up to 50% off Verizon service, Accessory Discounts on the latest tech
• Paid training + leadership development
• Recognition budget + quarterly team outings

High school or equivalent (Preferred)

In person