Customer Support Engineer - F​/M

At the core of the company groups, team up with 40+support engineers across the globe. Belong in a variety of technicalbackgrounds and expertise. Work side by side with our customers both on-siteand remote to assist every step of an exail product integration and operation.

This unique position ensures hands-on experience with the full range of exailproducts and our customer applications and vehicles integrations across markets.

Proudly provide 24/7 support to our customer. Assistthem to meet their day-to-day objectives. Contribute with prompt, accurate, and reliable answers to their questions.

Exciting fields of application:

Mainly in Defense (Naval, Subsea),
Offshore
, Oil & Gas, Geosciences.

Based in Hamburg with internationalmissions
.

Main destinations:
Europe
and Middle East (EMEA) and occasionally in Asia or America
.

Represent Exail to customers both internally and externally.

Remote support to customer:

• Follow-up and respondto all hot-line, hot-mail, and customer requests.
• Document,analyze, report, resolve and record customer claims on the database.

On-site support to customer:

• Pre-survey, installation, commissioning, training, demo, technical assistance.
• In-situ maintenance & service operations.
• Prepare, execute, feedback, debrief, report, and follow up.
• Within EMEA geographical zone and occasionally outside.

Internal support:

• Interact with all Exail teams to move forward your support cases.
• Assist sales teamand project teams on pre-sale and after-sales activities.
• Link with the maintenance team for maintenance follow up.
• Link with product teams for continuous knowledge and experience improvement

Team work:

• Go through continuous internal as well as self-directed training on all related products.
• Own and continuously improve back-office support procedures and tools.
• Share and gainknowledge, develop skills with the team.