Senior Technical Account Manager

HiveMQ is the Industrial AI Platform helping enterprises move from connected devices to intelligent operations. Built on the MQTT standard and a distributed edge-to-cloud architecture, HiveMQ connects and governs industrial data in real time, enabling global leaders like Audi, BMW, Eli Lilly, and Siemens to operationalize AI and drive innovation at scale.

At HiveMQ, our culture is Effortless → Empowered → Relentless. We make the complex simple, act with confidence and ownership, and never stop pushing the boundaries of what’s possible. Join us to power the future of intelligent industry.

To be an integral part of our Customer Success team by making sure our clients receive top service by maintaining relationships with HiveMQ’s current clients, addressing their technical needs as well as finding opportunities for expanding our client base.

• Increase our customers' trust in and success with the HiveMQ Platform
• Proactively help customers with current and future challenges by demonstrating how various products and services can be best utilized.
• Act as the technical liaison to our customers, check-in regularly and provide architectural support, support them in building technical proofs of concept and showcase new products.
• Internally representing the customer’s voice towards the HiveMQ Product Management to ensure our products continue to provide the best possible value for our customers.
• Work in close collaboration with the HiveMQ technical support team to guarantee that our documentation and knowledge base constantly improves, keeping our ease of use promise

• Bachelor’s degree in a related technical field or equivalent practical experience.
• Supported enterprise level accounts on their technical success journey successfully.
• Experience in direct customer communication, interfacing with executive stakeholders, driving technical implementation or transformation programs.
• Experience managing high impact cross functional projects
• Experience in distributed systems with messaging or database technology
• Experience in designing architecture and proofs of concept
• Excellent communication and writing skills in English
• Familiarity with modern cloud architectures

Job advertisements of HiveMQ GmbH are always directed at female, male and various applicants, regardless of age, gender, religion, sexual identity, disability, race, ethnic origin, world view, etc. The selection of a candidate is exclusively based on qualifications. For organisational reasons, we cannot return application documents and cannot reimburse any expenses that you incur during the application process.