Revenues Officer – AR

Job Description – Revenues Officer

Department: Finance / Revenues
Reports to: Senior Revenues Officer / Revenues Manager
Location: Office-based

To ensure the accurate billing, collection, and recovery of Council Tax, Business Rates (NDR), and other sundry income in accordance with current legislation, council policies, and performance targets.

• Maintain and update Council Tax and Business Rates accounts, ensuring liability, discounts, exemptions, and reliefs are applied accurately.
• Process amendments to accounts, including changes of occupancy and property status.
• Generate bills, reminders, and recovery notices in line with statutory timescales.
• Set up and maintain Direct Debit arrangements.
• Issue sundry income invoices and process refunds where applicable.
• Reconcile accounts and ensure all financial records are accurate and up to date.

• Monitor arrears and take appropriate recovery action in line with legislation and council procedures.
• Negotiate and agree payment arrangements based on customers’ financial circumstances.
• Prepare cases for court proceedings and attend Magistrates Court where required.
• Liaise with enforcement agents (bailiffs) and external agencies to recover outstanding debts.
• Identify cases for write-off and escalate appropriately.

• Respond to telephone, written, and face-to-face enquiries from customers and their representatives.
• Provide clear advice on liability, recovery processes, and available support.
• Maintain knowledge of relevant legislation governing Council Tax, Business Rates, and debt recovery.
• Ensure compliance with data protection, health & safety, anti-fraud, and equality policies.
• Report suspected fraud in line with council procedures.

• Experience in income collection, billing, or local authority revenues
• Knowledge of Council Tax and/or Business Rates legislation
• Strong numerical and IT skills
• Excellent communication and negotiation abilities
• Ability to manage workload to deadlines and follow procedures accurately