Head of Design for Service and NPI - Service Technology Centre Programmes

Head of Design for Service and NPI - Service Technology Centre Programmes

Engineering Edwards UK – United Kingdom Burgess Hill

As a Head of Design for Service and NPI - Service Technology Centre Programmes, your mission is to enable product serviceability by delivering strategic Design for Service and New Product Introduction programmes that support growth and profitability for the Semiconductor Service Division. You will report to the VP Engineering VSS.

You will

• Lead a global matrix engineering team to deliver new and legacy product service support activities across 18 Service Technology Centres (STCs).
• Drive the introduction of new products, processes, training, and warranty‑avoidance engineering initiatives into global STC operations.
• Manage and develop global engineering capability, fostering continuous improvement, high-quality standards, and effective knowledge sharing.
• Promote collaboration between Service Technology Centres and Product Companies, strengthening a Design for Service culture across technical, commercial, and operational functions.
• Oversee strategic planning for Design for Service and business growth initiatives, balancing these with cost‑reduction programmes.
• Define project parameters, reporting requirements, and communication for key stakeholders including the Senior Leadership Team.
• Plan and allocate resources effectively to ensure Design for Service requirements are fully met and delivered on time and within budget.
• Champion safe, standardised, and cost‑effective processes through agile change control and global deployment.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have 10+ years of experience in a Manufacturing, Mechanical, or Electromechanical engineering environment, including 5+ years in management.

You bring:

• A solid understanding of Manufacturing Engineering methods
• Proven experience in NPI, STC/Field Service processes, and technical/product support
• Familiarity with PFMEA, Lean, Six Sigma, Kaizen, and structured problem‑solving methodologies
• Strong capability in O365, SAP, Visio, AUTOCAD/CATIA or similar tools
• Ability to lead, coach, and develop a high‑performing global engineering team
• Strong stakeholder management and the ability to influence across a multinational matrix organisation

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our Global Technology Centre in Burgess Hill, United Kingdom (GB).

This position is published on the International Job Market to attract a diverse pool of talent.
Local Plus Terms and Conditions will apply
.

Candidates applying from outside the hiring country will receive local employment terms in the host country together with transitional Local Plus benefits. Full expatriate terms do not apply to this role.

Edwards is a leader in the vacuum and abatement markets. The brand’s products are essential for industries such as semiconductor, power generation, chemical and food processing. Edwards believes in working with customers to set new standards and creating environments where innovation thrives. This trailblazer prides itself on making a difference in areas that are intrinsic to people’s everyday lives – from the medical care they receive to the coffee they drink.

Wherever there is vacuum, Edwards can also be found, leading the way. Edwards is a brand within Atlas Copco Group.