Service Advisor

Employer Vines of Gatwick Location Gatwick, West Sussex Salary Salary: £30,000 - £31,200 salary with an uncapped OTE of £39,140 - £41,200 depending on experience Closing date 3 Apr 2026

Vines of Gatwick is looking for a Service Advisor.

As a Service Advisor at Vines, you will play a crucial role in ensuring the seamless coordination between the customer and our workshop whilst their vehicle is booked in for service. You will act as a liaison between customers and technicians to facilitate a smooth process while upholding Vines high‑quality standards and customer satisfaction.

Salary: £30,000 - £31,200 salary with an uncapped OTE of £39,140 - £41,200 depending on experience.

Hours:

45 hours per week, Monday – Friday 0800 – 1800

What you will be doing:

• Be the first point of contact for customers bringing their vehicles in for service - providing a warm welcome and clear guidance.
• Explain recommended services in a way that’s transparent and easy to understand, including costs and timelines.
• Prepare accurate invoices and quotes, ensuring clarity and trust at every step.
• Coordinate with technicians to schedule repairs and keep customers updated on progress.
• Build strong relationships with customers, handling queries and resolving issues calmly and professionally.
• Enhance the experience by recommending additional services and products where appropriate.
• Maintain accurate records of all service transactions and customer interactions.

• Previous experience as a Service Advisor is ideal but not essential.
• A natural communicator with strong customer service skills and the ability to build rapport.
• Professional, courteous, and confident in handling challenging situations.
• Highly organised with great attention to detail.
• Comfortable using IT systems (training on our in-house systems will be provided).
• Able to thrive in a fast‑paced environment and stay calm under pressure.

• Monday – Friday working hours for our Aftersales teams!
• 24 days’ annual leave (increasing to 29 with service) + your birthday off!