Village of Carpentersville, Account Clerk

Overview

STARTING PAY: $26.95 – $33.44 per hour DOQ

CLOSING DATE: Position will remain open until filled; applications will be considered as they are received.

JOB SUMMARY: The Village of Carpentersville is seeking a customer-focused Account Clerk to perform customer service, cashiering, utility billing support, and accounts payable functions. This position serves as a primary point of contact for residents and businesses and assists with accurate financial processing and recordkeeping.

• Provide in-person, phone, and written customer service related to utility billing and payments
• Process daily electronic, drop-box, and in-person payments
• Assist with accounts payable invoice entry, processing, and filing
• Respond to incoming calls and emails and route inquiries appropriately
• Assist with new, final, and updated utility accounts in Munis ERP
• Schedule customer service appointments with Public Works
• Assist with payment arrangements for customers experiencing financial hardship
• Generate and review high water usage reports
• Assist with reconciliations, journal entries, and revenue tracking
• Maintain records in compliance with applicable retention requirements
• Perform other related duties as assigned

Requirements: A high school diploma or equivalent and at least two years of customer service or office experience and a minimum of one (1) year of cashiering or cash-handling are required. College coursework in accounting, business, or finance preferred. Fluency in Spanish and English is required. Strong customer service and communication skills, attention to detail and accuracy in financial and clerical work, basic bookkeeping and cash receipting knowledge, and ability to use Microsoft Office and learn financial software (Munis ERP preferred).

The Village of Carpentersville is an Equal Opportunity Employer