Village of Carpentersville, Utility Billing Specialist

Starting Pay

$27.75 – $38.62 per hour DOQ

Position will remain open until filled; applications will be considered as they are received.

The Village of Carpentersville is seeking a customer-focused Utility Billing Specialist to perform utility billing, customer service, and collections functions related to water and sewer accounts. This position works closely with residents, internal departments, and third-party vendors to ensure accurate billing, timely collections, and high-quality customer service.

• Provide professional customer service by phone, email, mail, and in person regarding water and sewer billing and accounts.
• Process new, final, and adjusted utility accounts, including move-ins and move-outs.
• Prepare and process bi-monthly utility billing, penalties, adjustments, and refunds.
• Review delinquent accounts, prepare shut-off notices, and assist with collections.
• Manage payment arrangements, ACH withdrawals, NSF notifications, and returned payments.
• Prepare reports, maintain billing records, and assist with audits and special projects.
• Coordinate with other departments on service orders, liens, and collections.

A high school diploma or equivalent and at least two years of customer service or office experience are required. College coursework in accounting, business, or finance preferred. Strong customer service and communication skills, attention to detail and accuracy in financial and clerical work, basic bookkeeping and cash receipting knowledge, and ability to use Microsoft Office and learn financial software (Munis ERP preferred).

The Village of Carpentersville is an Equal Opportunity Employer