Seasonal Merchandising Service Associate - Weekends

Key Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders
• Engages with customers when the opportunity arises, including: understanding customers’ needs; assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise; listening to and responding knowledgeably and promptly to customer and employee questions; demonstrating sincere appreciation to customers; communicating information regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• In‑stock activities such as moving or replacing beams and grids, rotating stock, building products, and displaying products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions
• Identifies damaged products, removes them from shelves, delivers them to the Return to Manufacturer (RTM) area, and signs off on the products as defective
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
• Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details
• Confirms that product pricing information is visible and clear, resolving or replacing any missing pricing labels
• Updates and validates way finding and product location signage, as well as digital maintenance of this information throughout the store
• Ensures cross‑merchandise, side‑stack products, j‑hooks and gravity‑feed bins are placed appropriately to drive add‑on sales
• Works with store leadership to stage clearance and damaged merchandise for quick sale
• Sorts products in bins, drawers, and boxes to ensure they are in the proper location
• Merchandises to plantogram, price, color block, and places plants as they arrive; fills plant racks onto plant tables per plantogram to grand‑opening ready standards
• Reviews, completes, and enters completion details (time spent, photographs, etc.) for all assigned merchandise reset, service, and maintenance tasks
• Ensures all reset displays are safe and in working order, repairs or replaces as needed; repairs/seals damaged packaging and boxes
• Removes trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor
• Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.)
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates; adheres to all safety requirements relevant to one’s regular job duties (e.g., top‑stock safety, reinstalling safety cables, use of aisle blockers, tether line on power equipment, spotters, safety devices)
• Operates store equipment as needed (e.g., Zebra phone, telephone, paging system, copiers, fax machine, computer, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutter, compactor baler)
• In addition to the above responsibilities, is held accountable for other duties as assigned
• Maintains point‑of‑sale signage, including bin plus beam label stock; audits and updates pricing labels inside and outside the store to ensure accuracy; follows state‑specific guidelines on price changes (Pricing Policy SF‑06)

• High school diploma or GED General Studies or equivalent years of experience…