Onboarding Team Leader

Job Title:

Team Leader

Location:

Hybrid working with 2 days per week in our Keele office

Salary: £30,000 - £38,000

We are looking for a dedicated and enthusiastic individual to join us in the Adecco Career Centre as an Onboarding Team Leader. This role is vital in ensuring service excellence throughout the onboarding process for our candidates and maintaining our agreed business processes.

As an Onboarding Team Leader, you will have the opportunity to support and manage a team within the ACC, ensuring that all new employees have access to the resources and tools they need to succeed from day one. You will hold strong stakeholder relationships to support service delivery and collaborate with various departments to ensure seamless onboarding experiences. Most importantly you will create and nurture your team and have some fun!

• Coordinating and effectively utilising all available resources to deliver high‑quality service to candidates, ensuring tasks are completed to client requirements and within SLA targets.
• Ensuring all assignments are raised and revised according to current client matrices.
• Providing first‑level advice and support regarding compliance‑related questions.
• Monitoring and supporting team activities, conducting regular team meetings, 1‑2‑1s, and performance appraisals.
• Ensuring team members understand and apply company and statutory operating procedures.
• Providing training, support, guidance, coaching and development to new and existing team members to ensure staff retention and promotion.
• Tracking performance against SLAs and ensuring the Candidate Services team operates within those SLAs.
• Acting as an escalation point for candidate and client queries.
• Providing monthly performance figures and generating reports as required.
• Creating and developing effective working relationships with key internal and external customers, including facilitating monthly review meetings with on‑site teams.
• Demonstrating the company’s core values in delivering a customer‑centric service.
• Maintaining high levels of customer satisfaction.

• Previous experience in an Onboarding, Vetting, or Recruitment support role.
• Previous experience with managing a team.
• Strong verbal and written communication skills.
• Ability to build lasting working relationships with a range of stakeholders.
• Highly organised, with the ability to manage multiple tasks and meet deadlines.
• Able to coordinate multiple projects and allocate work effectively.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.