Client Manager

Client Manager at Gallagher Benefit Services summary:

Client Manager serves as the strategic relationship lead for a portfolio of self-funded and fully insured employee benefits clients, ensuring exceptional service, retention, and seamless renewal processes. The role involves mentoring client service staff, coordinating internal teams and external vendors, advising on benefits strategy and compliance, and promoting Gallagher solutions across lines of business. Requires benefits/insurance knowledge, strong communication and organizational skills, a Life & Health license, and travel up to 25%.

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

As the Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will participate in branch initiatives and we will rely on your leadership skills to help guide our Client Service associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.

We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.

• You are the strategic relationship manager and client liaison for your assigned book of business.
• You will lead increasingly complex self-funded and fully insured accounts, collaborating closely with senior teammates and producers.
• You seek to understand a client’s day-to-day needs while helping execute and manage their annual benefits strategy.
• You share market and industry expertise with clients and keep them well-informed of compliance-related issues.
• You will cross-solve with clients to identify and communicate additional Gallagher resources that may add value beyond current services, including Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, and more.
• You champion Gallagher tools, systems, and shared resources to maximize efficiency and quality in client deliverables.
• You support and execute the Employee Benefits Client Service Cycle to ensure a seamless renewal process. Success is measured through client retention, with a target of 95%.
• You guide, develop, and mentor new hires, Client Associates, and account management team members.
• You prioritize workflow and ensure accountability across internal teams, shared resources, vendors, and carrier partners while ensuring compliance with local and corporate standards.
• You complete internal professional development programs to strengthen your understanding of the insurance industry and GBS processes.
• You exemplify the highest ethical standards, promote ethical behavior, and consistently uphold The Gallagher Way

What skills will make you successful in this role?

• You possess strong communication skills that enable you to build trusted, professional relationships with clients and business partners.
• You demonstrate a high level of professionalism in all interactions.
• You take action to influence outcomes, achieve team goals, and retain clients.
• You are adaptable and remain composed in an environment that requires balancing multiple priorities each day.
• You actively seek opportunities to develop your professional skills and improve efficiency and productivity.
• You enjoy generating new and practical ideas and are motivated by continuous improvement.
• You have a genuine desire to…