Senior Skip Trainer

Overview

Who We Are At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

What We're Looking For
The Senior Skip Trainer is a subject matter expert responsible for advancing the performance, consistency and capability of the Skip Department. This role provides strategic training leadership, mentorship and quality oversight while partnering closely with management to drive continuous improvement, operational excellence and scalable growth. The Senior Skip Trainer serves as a trusted advisor to leadership, a coach to the team and a key contributor to departmental strategy, tool optimization and talent development.

• Lead the design, delivery and continuous improvement of training programs for all Skip staff, ensuring alignment with departmental goals, client expectations, and industry best practices
• Own and enhance the standard onboarding and training program for new Skip employees, partnering with management to ensure consistency, effectiveness and measurable outcomes
• Develop, standardize and maintain ongoing training materials, documentation, tools and best-practice guides to support long-term skill development
• Facilitate targeted training sessions for employees on Performance Improvement Plans (PIPs) in collaboration with management, ensuring clarity, accountability and measurable progress
• Conduct weekly audits of accounts worked by both Light Skip Coordinators and Heavy Skip Tracers to ensure accuracy, compliance and adherence to departmental and client standards
• Utilize the Skip Tracer Scorecard to evaluate performance, identify trends, and provide actionable feedback
• Monitor and assess key operational queues, including Lien Loss, Dead-End, and Post Skip for accuracy, timeliness, and appropriate client updates
• Proactively identify performance gaps, training needs and process inefficiencies, escalating trends and recommendations to leadership as appropriate
• Serve as a thought partner to management by providing insights, recommendations and data-driven feedback to improve skip tracing strategies, workflows and service levels
• Test, evaluate and provide expert feedback on new skip tracing tools, technologies, and strategies prior to broader implementation
• Support compliance monitoring and service-level adherence, offering hands-on assistance and coaching when performance or quality standards are at risk
• Act as a senior mentor and role model within the department, fostering a culture of accountability, continuous learning and professional growth
• Demonstrate and provide ability to develop and retain talent by successfully onboarding, coaching and advancing new and existing team members
• Build strong relationships across the team, offering guidance and support while reinforcing best practices and performance expectations
• Monitor skip budgeting on a monthly basis ensuring skip tracers are adhering to their respective monthly spend goals

• 8+ years experience within a skip trace training environment or learning and development department
• Advanced knowledge of skip tracing methodologies, tools and industry best practices
• Demonstrated experience in training, mentoring and developing high-performing teams
• Strong analytical and auditing skills with the ability to translate findings into actionable coaching and process improvements
• Excellent communication skills with the ability to influence at all levels, including peers and leadership
• Proven track record of fostering individual success and driving measurable performance improvements

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!