Service Desk Analyst

Schedule

• Sunday: 7:00 AM - 7:00 PM ET (Remote)
• Monday: 7:00 AM - 7:00 PM ET (In Office)
• Tuesday: 7:00 AM - 7:00 PM ET (In Office)
• Wednesday: 8:00 AM - 12:00 PM ET (In Office)

In addition to standard Service Desk responsibilities, this role will include light desktop support duties such as:

• Imaging and provisioning new devices
• Shipping hardware to new hires
• Basic hardware repair and troubleshooting

• Strong combination of technical and customer service skills
• Excellent communication and interpersonal abilities
• Solid troubleshooting and problem‑solving experience
• Experience handling high‑impact issues and collaborating with teams, vendors, and end users
• Familiarity with Windows 11, device imaging, Active Directory, and Microsoft Office
• Willingness to participate in an on‑call rotation (one week per month) and assist with holiday coverage
• Desire to learn and grow within the role

• 8 Analysts on the team
• 2-3 years of basic Service Desk experience
• Will handle phone calls and walk‑ins
• Good basic understanding of hardware and software troubleshooting (uninstall/reinstall)
• Good understanding of how to communicate with vendors, users and members of the department

• Help desk
• Troubleshooting
• Customer service

• Initiative
• Problem‑solving skills
• Team player

Intermediate Level

Contract position based out of Carmel, IN.

The pay range for this position is $25.00 - $28.00/hr.

• Medical, dental & vision
• Critical illness, accident, and hospital coverage
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for the employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off / leave (PTO, vacation or sick leave)

Hybrid position in Carmel, IN.

This position is anticipated to close on Mar 16, 2026.

TEKsystems is an Allegis Group company. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.