Technical Implementation Analyst

Technical Implementation Analyst | Professional Services | Carmel, IN | Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Carmel, IN based Technical Implementation Analyst to join our professional services team, so that we can provide further support to customers of our Policy Stat product. The Technical Implementation Analyst will lead technical implementation projects to ensure our Policy Stat customers are set up for success.

• Act as both a trusted guide and project coordinator to assist clients in the software onboarding process
• Lead integration process of Policy product in order to integrate with client’s network
• Assist to configure our SaaS environment to work seamlessly with the client environment
• Deliver training via webinar to customers in order to ensure optimal, efficient use of product
• Advocate for clients’ needs to the product team to assist in process of finding a solution

• Experience managing multiple enterprise SaaS implementation projects simultaneously
• Proven success communicating strategically with customers
• In-depth knowledge of web-based applications
• Ability to commute to Carmel, IN a few days a week
• Sincere interest in the success of our customers
• A knack for working autonomously within a customer-focused environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.