Inside Sales

Description

Britely Dentures + Implants Studios

Role

Title:

Patient Journey Navigator

Guide patients to confidently say yes to life‑changing dental implant care by building trust, removing fear, and seamlessly converting interest into virtual and in‑office consultations.

• 2–5 years in inside sales, patient coordination, or call center environments
• Background in high-ticket, high-emotion decisions (healthcare, dental, elective medical, education, home improvement or financial services)
• Proven success converting warm and lapsed leads
• Comfortable working in CRMs, dialers, and structured follow‑up workflows

• Empathy First – understands fear, embarrassment, and financial hesitation around tooth loss
• Confidence with Compassion – calm, credible, and reassuring without being salesy
• Consultative Educator – explains implants clearly and simply
• Resilient Closer – doesn’t fear objections or follow‑up
• Purpose‑Driven – motivated by changing lives, not just hitting numbers

• Respond rapidly to inbound implant leads
• Qualify patients for implants (clinical readiness, urgency, expectations)
• Conduct Britely‑branded virtual consultation conversations
• Confidently schedule in‑office consultations
• Re‑engage lapsed Britely leads and overcome hesitation
• Document conversations accurately in CRM and follow Britely workflows

• Lead‑to‑consult conversion rate
• Consultation show rate
• Lapsed lead reactivation rate
• Speed‑to‑lead response time
• Patient experience and call quality scores

• Health, dental, and vision insurance
• Paid time off
• Competitive compensation - $60K Base + Commissions
• Collaborative, professional, and supportive team culture
• Ongoing opportunities for training and professional development
• Three shifts available - 7:30a-4:30p, 9:30a-6:30p or 11:30a-8:30p

“Every call is an opportunity to change someone’s confidence, health, and quality of life.”