Front Office Coordinator

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Medical Front Office Coordinator – Freedom Doc Health (Zionsville, IN)

Hospitality meets healthcare. Welcome patients the Freedom Doc way.

Are you passionate about helping people feel seen, heard, and cared for? Do you thrive in fast-paced, high-trust environments where every detail matters? Freedom Doc Health is seeking a warm, organized, and service-minded Medical Front Office Coordinator to be the heartbeat of our front desk and a key player in delivering concierge-style care to our members.

This is a unique opportunity to join a modern, membership-based clinic where patients are known by name—not by billing codes—and your hospitality mindset plays a vital role in building lifelong patient relationships.

About Freedom Doc

Freedom Doc Health is transforming primary care by removing insurance middlemen and replacing rushed visits with meaningful, personalized care. Our clinics operate on a Direct Primary Care (DPC) model, allowing us to deliver fast access, transparent pricing, and high-quality outcomes.

What You’ll Do

• Be the first impression – Greet members and visitors with warmth and professionalism in person and on the phone.
• Coordinate scheduling – Book appointments, manage calendars, and support follow-up workflows across multiple digital platforms.
• Support membership – Help patients enroll, update payment methods, and understand the value of their Freedom Doc membership.
• Handle daily operations – Manage front-desk duties, maintain patient charts, and ensure accuracy in our EMR systems.
• Assist clinically – With training, support light clinical work such as taking vitals, drawing blood, ordering medications, and supporting procedures.
• Maintain a clean, welcoming clinic – Ensure exam rooms and patient areas are sanitized, organized, and stocked.
• Serve with purpose – Represent the Freedom Doc brand with genuine hospitality and a proactive attitude toward solving problems and serving patients.

• Warm, people-first attitude and professional communication skills
• Strong multitasking abilities and attention to detail
• Tech comfort: EMRs, email, scheduling systems, etc.
• Willingness to train on basic medical procedures (vitals, phlebotomy, vaccines)
• Proven ability to stay calm under pressure and solve problems proactively
• Team-first mindset with a desire to contribute to a mission-driven clinic

• Background in hospitality, medical front desk, or concierge customer service
• Knowledge of medical terminology or previous clinical exposure
• Experience with electronic health records (EHR/EMR) or scheduling systems

• Slower pace, longer visits, stronger patient relationships
• Paid time off and professional development support
• A clinic environment that feels more like a boutique than a bureaucracy
• A leadership team that values your growth, ideas, and wellbeing

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function Other
• Industries Consumer Services

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