Retail Training Specialist

Description Position would sit in Kokomo, IN $21-$25/hr About First Farmers Bank & Trust

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Facilitates comprehensive training programs across designated areas and subjects, including onboarding for new hires and refresher sessions as required. Delivers teller training in both classroom and branch environments, with an emphasis on advanced teller duties and form procedures. Provides training to Personal Bankers & Retail Management and ensures they are kept informed of any procedural updates. Ensures exemplary customer service by addressing customer and training needs efficiently and professionally.

This role demands extensive knowledge of retail banking products, advanced new account procedures, teller operations, compliance, and general banking operations.

• Assist with development and execution of comprehensive training programs for new and existing employees
• Conduct training sessions on various banking products, services and sales, and compliance regulations
• Provide support to retail branch staff
• Assess training needs through surveys, interviews, and consultations with management
• Create training materials, including manuals, and visual aids
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments
• Stay updated on industry trends and best practices to ensure training content is current and relevant
• Provide one-on-one coaching and support to employees as needed
• Collaborate with department heads to identify and address specific training needs
• Attend scheduled career enrichment or continuing education arranged by the Retail Training & Development Coordinator
• Other duties as assigned by the Retail Training & Development Coordinator
• All other job duties as assigned

* The company reserves the right to modify duties and responsibilities over time as needed.

• Must have prior banking experience in a role involving cash handling
• Strong knowledge of banking operations, policy and procedure, banking products & services, retail applications, and regulatory requirements
• Must have the proven ability to maintain confidentiality in daily operations and interactions with staff and customers

• 2-3 years of previous banking, training, or sales experience
• Bachelor’s degree in finance, business, education, or a related field
• Proficiency in using training software and platforms

• Strong written and verbal communication skills
• Excellent presentation, communication, and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team

• Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required
• Daily extended use of banking software, secure digital platforms, and standard office equipment
• Repetitive hand and arm movements
• Ability to sit or stand for extended periods of time
• Ability to…